Job description

Equipment Management Service and Repair – EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSAR’s customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base. EMSAR’s portfolio of services includes:

• On-site technical field support, including maintenance & repair
• FDA field change orders (“recalls”)
• Bench repair and remanufacturing
• Installation
• Call center
• Contract manufacturing and logistics
• FDA compliance and validation
• Project management
• Training and education

GENERAL DISCUSSION OF RESPONSIBILITIES, MISSION AND STRATEGY

We are looking for Field Service Technician II to customize and deliver the best and highest quality solutions to our customers. This role will perform repairs operating room equipment, . We supply tools, a company vehicle, laptop (or tablet) and paid training. A condition is to have or be willing to get the Covid vaccine.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions.

• Follow scheduled activities and respond to all repair activities for warranty and post-warranty instruments/equipment as assigned.
• Troubleshoot, repair and verify instrument/equipment performance on all activities and field updates, preventative maintenance inspections and all required field reporting in a timely manner. Provide service support outside their assigned territory when required.
• Timely and accurate submittal of administrative duties including but not limited to; work orders, field service forms, expense reports, timesheets and other payroll forms.
• Ensure customer satisfaction through quality workmanship, documentation, customer management and demonstrates professionalism that is consistent with EMSAR’s image.
• Comply with Quality, GMP, ISO and safety regulations, adhere to company travel and expense policies.
• Provides coaching/technical assistance to Field Services Technician I.
• Performs additional duties as needed and/or assigned by supervisor/manager
• 25% of daily duties include managing/completing assigned work orders in EMSAR's Computerized Management System platform, Serviceman.

DISCUSSION OF PERSONAL CHARACTERISTICS AND “FIT”

• Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Intermediate level technical skills.
• Oral/Written communication: Effective verbal and written communication skills.
• Interpersonal skills: Effective communication that results in positive internal/external relationships.
• Planning/organizing: Associate can prioritize and plan activities and uses time efficiently.
• Works independently with moderate supervision.

Minimum Education and Experience:

• High School diploma or equivalent and
• 1 – 2 years’ technical experience
• Associates degree or Trade school degree preferred
• Valid driver license and liability insurance
• Ability to drive personal, fleet and/or rental vehicles

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Extensive periods of sitting at a computer terminal documenting services
• Extensive periods of standing and walking while performing services.
• Frequent bending, squatting and stair climbing.
• Use of both hands without restriction and manipulate small hand tools.
• Ability to lift up to 50 pounds and move up to 125 pounds without assistance.
• Regional day and overnight travel require

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. EMSAR retains the right to change or assign other duties to this position.

EMSAR is an equal employment opportunity employer and considers all applicants without regard to race, color, religion, national origin, ancestry, citizenship, gender, marital status, pregnancy, age, physical or mental disability, genetic information, military service status, or any other basis protected by federal, state or local law.

This Employer participates in E-Verify, a service of DHS and SSA.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• Are you willing to submit to background check and drug test?
• Are you either vaccinated or Willing to be vaccinated for COVID? It is a requirement

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: On the road

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