Job description

Tiffee Companies is a growth oriented remodeling company with operations in Oregon, Washington and California. We are looking for a driven individual to work with our customers to provide financing solutions for their home improvement projects. The customer interaction is primarily accomplished over the phone and by email. There is no cold calling required in this position as you will work directly with our Sales Team who has already gathered the credit application. We are partnered with several lenders and our Finance Managers work with them to place our customers in the best loan for their project.

Major Duties and Responsibilities:

• Working with customers to process applications and get finance documents completed and signed
• Partnering with lenders and proactively working to find approval solutions
• Assist customers in completing loan applications over the phone and/or electronically
• Collate, analyze, and evaluate information & documentation in support of loan applications
• Work with Accounting and backend partners to ensure financing is secured at project completion
• Assist in obtaining signed completion certificates where necessary to close out financing on projects
• Calculate finance approval statistics and provide reporting
• Correspond with customers and team members to resolve questions regarding application information
• Provide information on consumer loan products that best meet the member’s individual needs and circumstances.
• Maintain and grow relationships with banking partners

Expectations:

• Provide exceptional customer service to our members
• Abide by all applicable policies, procedures, and regulations
• Work proactively to build relationships necessary to meet set goals for the position
• Effectively assist customers through the loan application and approval process, educating them about loan issues as needed
• Effectively prepare loan documentation for processing, ensuring it is complete and accurate
• Assist in managing risk through diligence in the information gathering process
• Provide timely, service-oriented feedback to applicants regarding the status of their loans
• Maintain a strong working relationship with our internal and external partners

Tiffee Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person

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