Job description

Are you looking for a rewarding career where you can meet people from all over the world. Are you a people person with great communication skills and a flexible schedule then we would love to hear from you. We are hiring full and part time Guest Service Representatives. Please call 812-282-2100 between 6 am and 3 pm and ask for manager to setup an interview.

Key Skills and Proficiencies of a Front Desk Agent

The front desk agents need to possess various skills and proficiencies in order to undertake the desk agent's job effectively. Following is the list of various skills that help the front desk agents during their job:

• Expert communicational and interpersonal skills with ability to explain things clearly
• Excellent customer service skills with the ability to interact with the customers effectively and understand their problems
• Effective management or resources and staff for smooth functioning and customer satisfaction
• Expert in using computer applications for maintaining official data
• Knowledge of hospitality and providing essential service to the guests or customers
• Effective time management and ability to complete the given tasks within the allocated time frame

Job Responsibilities of a Front Desk Agent

The job responsibilities of a front desk agent include providing customer service to the guests and answering their queries. The other responsibilities of a front desk agent include:

• Providing information about the hotels to the customers or guests and providing them with detailed information about the charges for various provided services
• Educating the customers with different local features such as shopping, dining, recreational destinations, and nightlife
• Answering the phone inquiries and greeting the guests .
• Confirming the arrivals and departures of the customers and keeping a track of how many keys have been released for each customer
• Handling the reservations made via Internet of phone and accepting the post payment before actually confirming the reservation
• Effectively coordinating all the departments including the management, accounts, housekeeping,
• Resolving any problem regarding the customer accommodation and trying to resolve it before engaging a manager for assistance
• Responsible for collecting payments for both room rental and miscellaneous.
• Responsible for performing inhouse sales

Job Types: Full-time, Part-time

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking
• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• Team-oriented -- cooperative and collaborative

This Job Is:

• Open to applicants who do not have a high school diploma/GED
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• Open to applicants who do not have a college diploma

Job Types: Full-time, Part-time

Salary: $9.00 to $16.00 /hour

Job Types: Full-time, Part-time

Pay: $10.00 - $16.00 per hour

Benefits:

• Employee discount

COVID-19 considerations:
Extra cleaning and guests need to wear masks in common areas of hotel.

Work Location: In person

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