Job description

We are looking for a Front Desk Associate to serve as our members’ first point of contact and manage all aspects of their experience. Front Desk Associate responsibilities include registering members and program participants in classes and swim times, managing reservations and providing information about memberships, swim lessons, and other programs. If you have a knack for customer service and work experience in the customer service field, we’d like to meet you. Ultimately, you will help create a pleasant and memorable experience for our members and program participants.

Responsibilities

• Welcome members and program participants and perform all check-in tasks.
• Manage online emails and phone calls regarding swim memberships, programs, and other questions about our facility.
• Provide information about our facility, programs, and and amenities.
• Respond to clients’ complaints in a timely and professional manner
• Maintain updated records and filing.

Skills

• Work experience as a Customer Service Agent, Receptionist or similar role.
• Experience with computer software, including Windows and Microsoft Office/Excel.
• Customer service attitude.
• Excellent communication and organizational skills.

Other

• Must be available to work a minimum of 2 weekday evening shifts (5-8pm) per week and 1-2 weekend shifts per month.
• Year-round position, no summer-only hours available.

Job Type: Part-time

Pay: $15.50 - $17.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 4 hour shift
• Choose your own hours

Ability to commute/relocate:

• Simsbury, CT 06070: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

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