Job description

Do you have a passion for helping people? Can you learn and implement new computer technologies? Do you excited about exceptional Guest Service? Can you work well and thrive in a team environment? If yes, we want to get to know you! We are Massage Heights Baybrook and Friendswood looking for a Rockstar to join our Front Desk Team!

Our 2 Massage Heights Locations are located in Webster and Frindswood.

**If you are able to work flexible shifts, please click that you are able to work both – Day Shift and Night Shift so they you do not get auto-rejected**

**We are hiring for multiple of our locations. Must be able to work the following shifts– please read explanation below**

BAYBROOK LOCATION- 77598 – FULL TIME POSITION (35 hours per week) **Mix of evening and morning shifts, must be available to work Friday, Saturday, Sunday, AND Monday*

FRIENDSWOOD LOCATION – 77546 - FULL TIME & PART TIME POSITION **Mix of evening and morning shifts, must be available to work Monday AND Thursday, along with Saturday and/or Sunday**

** We are looking for someone with a largely open schedule, and reliable transportation. Candidates must be able to work 5 shifts per week, including weekends, and most likely these will be evening shifts, morning shifts may vary. These shifts will be clarified over the next several weeks as our company grows! This person must be able to commit to at least 35 hours/week (full- time for our company).***

Responsibilities:

· Greet Guests and Members with warm, welcoming, and positive energy

· Answer phones with fantastic phone etiquette, including upbeat tone and articulation

· Maintain a mature temperament

· Build rapport with Guest and Members while waiting in lobby

· Schedule appointments, check Guests and Members in and out, and collect payments within our robust software system

· Present/sell membership programs to new Guests

· Retain Members by providing an excellent client experience

· Work efficiently in a fast-paced environment

Requirements:

· Must have reliable transportation to commute between both of our locations

· Must have outstanding customer service and problem-solving skills

· Must have a positive attitude

· Must have friendly and professional phone etiquette

· Must have the ability to objectively receive feedback and integrate it into your work · Must have the flexibility to work a non-traditional schedule

· Must have the ability to multi-task

Benefits:

· Be part of a team that encourages growth, has fun and builds relationships

· Medical Benefits available -Medical, Dental, Vision, and Life *(Full Time Only)

· Paid Time Off

· Free Monthly Massages

· Team Member Discounts

· Competitive pay with regular pay raises, plus monthly and annual bonuses!

***We will only be moving forward with candidates who have completed the audio recording portion of our hiring process. When you complete the phone screen questions, it is imperative that you use your very best phone etiquette. Please act as if you are speaking with a client while answering the three questions. Thank you!!!***

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Application Question(s):

• Please list 2 previous employers with employment dates and contact name and number for each job.
• How many years of experience with Microsoft Office do you have?

Education:

• High school or equivalent (Preferred)

Experience:

• Computer skills: 1 year (Preferred)
• Scheduling: 1 year (Preferred)
• Customer service: 1 year (Required)
• Phone etiquette: 1 year (Preferred)
• objectively receiving feedback: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

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