Job description

We are looking for a self-motivated Clinic Operations Assistant for our expanding clinic operations. The right candidate may be considered for the Clinic Operations executive role.

Why work with us?

• Warm and conducive environment
• Work with cohesive team members
• Compassionate company culture
• Three off-days for work-life balance (compressed workweek)
• The company rewards meritocracy - suits capable & dedicated individuals
• We strive to cultivate and achieve workplace autonomy for our employees - a work environment that will suit competent employees and allowing them to perform to their best ability.
• Be part of the team and vision to support mental health recovery and help others live a fulfilling life despite their challenges

Desired Characteristics and Expected Behaviours The Desire To Serve

You have the heart to serve, have good customer service skills, and service-oriented.

Team Player

You are collaborative and appreciate good team spirit.

Initiative Taker

If something needs to be corrected, you will go ahead and problem-solve. You will discuss how to make things better, but only after thorough thought and evidence to support your beliefs. When unable to do something, you ask explicitly from your peers and team supervisors for assistance but also come up with some possibilities of what you can do first.

Adaptable

Able to be flexible and adapt to changes.Be able to think of Plan Bs if Plan A cannot work.

Attention to details

You are meticulous and make sure tasks assigned to you are followed through and done with high accuracy. You have a habit to check your work to ensure there are no gaps or instructions being left out.

Jobscope

• Day to day clinic operations
• Registration of patients
• To pack medicines as stated in the doctors’ invoices, including printing of medicine labels and dosage/ consumption instructions, and explain the consumption instruction to the patients.
• Attending to patient queries and incoming calls
• Collecting payments from patients
• Booking of appointments
• Coordination with therapists and psychiatrists on appointments and miscellaneous duties
• Clinic Admin Duties
• To ensure the cleanliness of the Clinic, particularly the reception and customer waiting areas, at all times.
• To check and acknowledge receipt of suppliers’ deliveries, mainly drugs, and medicine.
• To perform certain general administrative duties, which may differ for each team member, as directed by your reporting officer
• To perform any other duties that the directors or management of the Company may assign

Working Hours

• Must be willing to perform full rotating shifts including Saturdays
• Weekday shifts: 8.30am - 7.30pm
• Saturday shift: 8.30am - 5.30pm
• (4 workdays, 40 hours work week)

(Rest day on Sundays, and 2 other Off-days during the week)

Requirements

• Could commit to the stated roster hours including Saturdays
• Experience in front-line customer service is required.
• Independent and reliable
• Communicates well and fluent in English
• Warm personality
• Positive attitude towards work
• Values punctuality
• Willingness to learn
• Have good team spirit
• Pays attention to details
• Follows through on tasks assigned

Candidates with customer service, cabin crew, hotel, and hospitality experience are welcome to apply. Entry level polytechnic graduates in relevant fields(Hospitality, Pharmaceutical Sciences, Business Administration) may apply.

Have the interest and passion to work in the healthcare industry (mental health sector).

Job Types: Full-time, Permanent

Salary: $2,200.00 - $2,300.00 per month

Schedule:

• Monday to Friday

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