Job description

We are looking for a reliable, attention to detail person with high organization skills to join our team in a full-time position as a Property Agent. This agent would be the face of our organization while multitasking on a day-to-day basis. From communicating with guests, vendors and owners, to inspecting units for quality control, as well as coordinating with housekeepers.

General Requirements

• Must be a steady, reliable worker and self-motivated
• Familiarity in dealing with service providers and contractors
• Must be able to perform tasks independently after being given specific instructions
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner
• Must be effective at listening to, understanding, and clarifying concerns raised by employees, homeowners, and guests
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary
• Conduct virtual guest maintenance requests, and meet and greets
• Must have professional email and phone etiquette
• Provide five-star customer service
• Have a hard work ethic and a go-getter attitude
• Detail oriented
• Work in a fast paced environment and think on your toes
• Take reservations over the phone or online

Physical Demands / Work Environment

• For all parts of this job, the candidate must be able to climb stairs, bend over, stoop and/or get down on knees, work outside moving from home to home in rain or hot/cold weather
• Ability to move, push, pull, lift, carry objects, use ladders
• Will need to be able to reach overhead, bend, and twist

Responsibilities

• Actively listen to and resolve complaints in a timely manner
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Work with the office staff to resolve issues in a timely manner
• Comply with all Your Vacation standards and operating procedures
• Examine daily duties, assign tasks and check on progress
• Recommend local tourist spots, including places to dine, shop and sight-see
• Take reservations over the phone or from online requests
• Inspect units after a clean to verify quality control

Requirements

• Proven work experience in customer service or guest relations, strong references needed
• Proficiency in English; Spanish is a plus
• Must submit to background check and drug test
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Strong sense of responsibility and a professional presentation
• Ability to work full-time and flexible hours
• Proficient with Microsoft office
• Knowledge of TRACK , VillaControl and Breezeway Software programs are a plus

Tropical Sands Accommodations is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Sarasota, FL 34242: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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