Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive
benefits
and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.
Join us to start
Caring. Connecting. Growing together.

The General Manager position fills an important leadership role for Optum Infusion Services, where we offer high-touch clinical management programs for patients living with high-cost chronic diseases and are focused on enhancing quality of life while reducing costs for clients - helping to engage patients and provide better health outcomes. As a General Manager you will be responsible for our Houston, TX infusion branch, providing leadership and operational guidance to a variety of professionals, including registered nurses, intake personnel, home infusion pharmacists, pharmacy technicians, patient care coordinators and support staff. This role requires someone who can succeed in influencing others and managing in a matrixed business environment. It requires the right blend of clinical experience, administrative experience, financial experience, and operational experience. You will be responsible for the overall quality of products and services provided, and tasked to improve efficiencies, reduce costs, improve sustainability, and maximize profitability within the operation.

Primary Responsibilities:

• Managerial and leadership oversight of 5-10 direct reports and branch team of 30-40 employees.
• Directly responsible for clinical & operational functions to ensure smooth daily operations and continuous improvement in patient care (including direct patient care as a clinician, where appropriate)
• Creates, manages, coordinates, and executes all operational strategies and implements tactical plans for the branch that meet and exceed company expectations
• Compliance with company policies, state and federal regulations for branch location, and accreditation body requirements, including Board of Pharmacy, Home Health Agency, ACHC, NABP, URAC, product safety and clinical care delivery.
• Oversees reporting, monitoring, and performance to branch operating metrics
• Managing branch operating culture, productivity, and SG&A related operating expenses
• Provides guidance and leadership through direct and indirect management of Pharmacy, Intake, and Nursing as a cohesive process of patient care
• Partners with business peers to achieve and surpass profitability, cash flow, business goals, and objectives
• Represents the organization with all referral sources, physicians, and the community on an as-needed basis in conjunction with other internal clinical and Sales resources
• Communicates as needed with appropriate corporate leadership concerning new developments and/or problems within the local branch and/or market
• Participates in the interviewing, hiring, training, coaching, development, and performance management of employees
• In partnership with Regional VP Operations, directs short-term and long-range planning and budget development for the branch to support strategic business goals
• Participates in business development activities to support development of functional, efficient, and patient-oriented programs for the branch
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Undergraduate degree or higher
• 5+ years of management experience
• 3+ years of experience in the home infusion business or related business (DME, Home Health, Clinical Healthcare Services, Pharmacy delivery, etc.)
• Solid working experience in pharmacy, nursing, budgeting, sales, business development, and strategic planning in healthcare
• Experience with leadership practices of being customer centric, cultivating team engagement, facilitating execution plans, creating high-performing teams, communicating enterprise purpose, managing team structures, operations and processes, resilience and resourcefulness, and managing team boundaries
• Intermediate or higher level of proficiency working with MS Office (Word, Excel, PowerPoint, etc.)
• Proven excellent communication, time/project management, problem solving, organizational, and analytical skills
• Permanent residence within a commutable distance to Houston, Texas
  

Preferred Qualifications:

• MBA, MHA, PharmD, BS in Pharmacy, BS in Nursing, or other clinical degree
• Track record of performance excellence meeting targets and objectives; the ability to manage multiple, complex priorities within demanding timeframes
• Proven history managing dynamic culture and operational transformation
• Proven solid patient service orientation
• Proven possess a passion for and commitment to a consumer and client driven culture
• Proven respectful and outstanding leadership skills that motivates staff to exceed expectations
• Proven ability to generate respect and trust from staff and external constituencies
• Proven ability to articulate a vision and strategy in a way that inspires and motivates a team and focuses their energy on achieving business goals
• Proven ability to lead a proactive clinical & sales organization and ensure accountability for results that maximize contribution to business objectives
  

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission .

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action
employer
and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law
.

UnitedHealth Group is a
drug -
free workplace. Candidates
are required to
pass a drug test before beginning employment
.