Join us for this incredible opportunity to be part of our Sales team as a Group Sales & Events Coordinator at Miraval Austin located in Austin, Texas. Not only will you be part of a rock-star team, but you will also get to be part of a company that earned the a spot on Fortune’s 100 Best Companies to Work For in 2023!

We offer excellent benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance
• 401K with company match
• Paid Vacation, sick days, new child leave and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

As the Group Sales and Events Coordinator, you will embody the ethos of the Miraval wellbeing brand, be a competent individual who understands basic hospitality and customer service principles and inspires to learn more.

The Group Sales and Events Coordinator is responsible for supporting the Group Sales team through client communication (phone, email, database) and workflow projects. In addition, they oversee supporting and assigning leads and encouraging the group sales team to have timely customer service to close more business. This position will also be responsible for assisting in the planning and executing of all hotel events and functions. This individual works with the event planning and sales team to assist with any and all administrative needs related to event planning. They work on organizing internal and external logistics for event management working with stakeholders that make the resort a success and clients alike.

This position reports to the Directors of Group Sales & Events, is full-time and on-site at their resort.

Specific Duties:

• Support Sales and Event Planning Staff in any way requested

• Envision database management

• Processes weekly reports as requested

• Ensure all information (copy of the signed contract, addendums, pertinent emails, etc,.) is in Envision

• Support group sales staff by managing lead flow, completion, and database

• Support sales team in regards to entering leads and updated database information to best communicate correct and complete information to property teams

• Supporting the sales team administratively through client communication (phone, email, database) and workflow projects

• Manages group sales accounts as requested by the sales team

• Answers phones; qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately timely and in a professional manner

• Oversees the lead flow, distribution, and management of new business RFP’s confirming business and extending leads to all 3 properties.

• Demonstrates awareness of established goals for each property and the role played in the Sales process to achieve and/or exceed these goals.

• Produces sales contracts and manages correspondence; pulls sales reports; administratively supports group sales-facing marketing campaign; manages department expenses.

• Maintains constant correspondence including prospecting efforts, and thank you letters for groups

• Reviews group resumes, billing, etc. as needed and requested by Senior/Event Planning Manager

• Assures that all administrative needs as related to events are executed appropriately

• Process weekly reports as requested

• Review hotel schedules, event schedules and activity schedules as requested

• Arranges guest amenities and special needs as requested

• Interface with clients as directed by the Senior/ Event Planning Manager

• Stays informed on the latest trends for activities and programs of competitors and guest demands

• Performs all tasks and provides services in compliance with policies, procedures, work instructions, training, codes of conduct, recognized best practices, safety laws and regulations.

• Works with group coordinator to finalize any commissions or rebates on group room block

• Coordinates weekly BEOs for all groups as directed by the Event Manager

• Attends precon meetings and prearrival meetings for all groups as directed by the Event Manager

• Oversees group calendar and bookings in conjunction with the group rooms coordinator

• Embraces the ethos and culture of the Miraval wellbeing brand

• Must understand the basic principles of planning events and customer service

• Must be familiar with the operation of property management software, email, routine database activity, graphics, and Microsoft applications such as Word, Excel, and Windows

• Know how to operate printers and other front office equipment

• Must be able to prioritize tasks and handle multiple tasks simultaneously

• Minimum of 2 years of high-end sales and customer service experiences preferably in a call center, sales/customers service and/or hospitality environment or University degree with internship experience

• Advanced technology proficiency with knowledge or ability to learn and lead with reservations software and booking systems

• Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents

• Previous experience in the development and delivery of training information.

• Exceptional time management, detail and organizational skills

• Must be a strong compassionate leader with a self-sacrificing personality

• Professional demeanor with exceptional verbal, written and electronic communication skills

• Must be completely flexible and be able to work weekdays, weekends, mid shifts, nights and holidays

• Strong customer service background