St. Louis Public Radio

St. Louis Public Radio (STLPR), the region’s NPR member station, seeks a part-time Guest Relations Specialist to play an integral role in STLPR’s administrative operations. The Guest Relations Specialist will work independently during a morning shift on the first floor of University of Missouri – St. Louis (UMSL) at Grand Center, home of STLPR, and provide helpful administrative services to listeners, community members and colleagues.

Ultimately, the Guest Relations Specialist is that of a concierge and steward of St. Louis Public Radio. You will interact frequently in-person, on the phone and online with coworkers, guests, UMSL staff, STLPR board members, donors and other station stakeholders. Therefore a calm, welcoming and professional approach will be necessary to thrive in this job.

The Guest Relations Specialists should expect to gain and then exhibit a deep understanding of St. Louis Public Radio’s products, programs and services.

Primary responsibilities associated with this role include:

Welcoming University and station guests and staff to the building;
Answering STLPR’s main phone line and voicemail and providing assistance to callers;
Monitoring the STLPR general inquiry email accounts and replying or routing to the appropriate coworker(s);
Communicating with colleagues and external parties via email, phone and Slack;
Routing phone calls and voicemails using a ShoreTel phone system.

Other tasks include:

Ensuring the first floor lobby is a tidy and welcoming space;
Receiving deliveries and sorting daily mail;
Maintaining confidentiality and using discretion when handling sensitive or confidential information;
Keeping a visitor log and managing parking tickets/passes;
Supporting various departments on projects as assigned by their supervisor.

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

This position requires a time commitment of 25 hrs per week, with opportunities for additional, occasional afternoon or evening hours and/or special events. The standard shift for the Guest Relations Specialist is Monday-Friday, 8:30 a.m. to 1:30 p.m.

Pay commensurate with education and experience.
Pay Rate: $16.50 Hourly
Grade: GGS-006
University Title: Office Support Assistant IV

High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary

• High school diploma or equivalent;
• 2+ years of experience in any of the following areas of employment, regardless of field – Customer Service, Office Administration, Service Industry, Guest Relations, Hospitality;
• Proficiency in the use of the internet and Microsoft Office products – Outlook, Word, Excel and PowerPoint;
• Strong, professional verbal and written communication skills;
• Enthusiasm for interacting with people hailing from a variety of backgrounds and with diverse life experiences and viewpoints;
• Commitment to punctuality and teamwork;
• Working knowledge and awareness of public radio;
• Ability to lift up to 25 lbs.
• Existing knowledge of STLPR’s products, services and presence in the St. Louis community;
• Availability to occasionally staff before- or after-hours on-site events and, with proper notice, availability to occasionally change their standard work hours to accommodate station needs;
• Organization skills, maturity and dedication to exemplary customer service that will further STLPR’s mission.
  

Applicants must combine all application materials (cover letter, resume, and list of three references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment.
Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.) to the UMSL Job site: Http://umsl.jobs.
For questions about the application process, please call (314) 516-5805. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu)

This position is not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate. In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the UM Director of Employee and Labor Relations at 573-882-7976.

To request ADA accommodations, please call the UM Director of Accessibility and ADA at 573-884-7278.

Know Your Rights

To read more about Equal Employment Opportunity (EEO) please use the following links:

• Know Your Rights English Version
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