Job description

Tantus Technologies, Inc. (Tantus) - recognized by the Washington Post as a Top Workplace - is seeking a Help Desk Analyst to provide support for an engagement with a federal client within the Department of Treasury. In this role you will provide provide customer service and help desk support to ensure that all end-user needs, inquires, issues, complaints, and comments are captured, monitored, and resolved.

** This is a day shift (11:00 am - 8.00 pm) hybrid role and requires one day a week on site in Washington DC.**

**Must be a United States citizen have an Active Public Trust.**

In accordance with applicable law and Company policy, full vaccination against COVID-19 is required for this position, and proof of full vaccination status will be required on the first day of employment.

What You'll Do

• Provide end-user technical assistance via instant messaging, video and audio conferencing, telephone, email, desktop sharing, and desk-side service for resolving IT service-related needs and issues to the user’s complete satisfaction
• Provide end-user communications, alerts, and notifications
• Review incoming tickets and assign the proper work stream lead or responsible personnel to address the issue
• Escalate issues via email, phone, and in person, depending on the severity of the issue
• Provide agency employees with system status and user account password change and reset support for business applications
• Record and track all reported issues via the agency's help desk troubleshooting ticket system
• Assess user needs and requirements and determine the best possible course of action to immediately re-mediate any issues, complaints, or comments

Must Haves

• 2+ years of experience in a Helpdesk Analyst role
• Experience in troubleshooting Tier 1 level tickets
• Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for resolution of tickets
• Bachelor’s degree in technology or related field (preferred)
• Must have Active Public Trust or higher clearance.

Why Tantus? We Provide:

• Competitive total compensation package based on the work you do and the contributions you make
• An environment that supports balancing great work with a great life
• A learning organization that invests in you with $3000 annually for professional development opportunities
• Excellent healthcare programs available through United Healthcare
• Community engagement events where you will have ample opportunities to give back by volunteering
• Discretionary quarterly bonuses for above and beyond contributions and outstanding performance

About us
Tantus is an IT development and management consulting firm helping federal programs become more successful, cost-effective and mission-focused through program management oversight and system development and implementation. Our people are committed to making our world better by delivering solutions to improve the effectiveness of government services and citizen experience. Tantus is Latin for “so great” or “so much” – we strive to put great things into everything we do.

Tantus is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, military status or any other classification protected by federal, state or local law.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Washington, DC: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Must be a US Citizen and hold an Active Public Trust or higher clearance. Please confirm you meet these requirements.
• This is an 11.30 am - 8.00 pm shift. Please confirm this is doable for you.

Work Location: One location

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