Job description

Heart to Heart Home Care is seeking an experienced Home Care Retention Specialist to join our growing team!

Responsibilities:

• Follow up with all required parties to ensure resolution and continuation of the patient services in an event of possible discharge
• Create, optimize, and evolve retention strategies to sustain patients
• Analyze customer feedbacks to identify & assess customers’ needs to achieve superior customer satisfaction
• Build sustainable relationships with patients through open & continuous communication
• Uphold the highest level of integrity and customer service.

Requirements:

• Must be fluent in conversational Spanish
• Ability to follow up and research customer concerns and communicate all obtained information to appropriate parties
• Ability to develop new techniques to ensure customer preservation
• Exceptional documentation skills

Job Type:

Full-Time

What we offer:

**Supportive management team

**Paid orientation and training

**Monthly lunches

**Daily Snacks

**Employee of the month incentive

**Yearly Bonuses

**Team building outings

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Language:

• Spanish (Required)

Work Location: One location

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