Job description

Front Office Manager

In the hospitality industry, people matter.

That's why here at Comfort Suites we're always looking for exceptional people - people who will challenge us, make our team stronger, smarter and more complete. People who know how to roll up their sleeves and tackle the job at hand; who go the extra mile to get the job done - and done well.

At Comfort Suites we are looking for employees to connect the world through the power of hospitality - and we offer support, training and a collaborative workplace atmosphere that makes us a great place to bring together people, brands, and technology that enable success.

Who are we looking for? Maybe it's you.

PRIMARY JOB FUNCTIONS:

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the guest on a daily basis.
• Be familiar with the AM, PM and overnight daily checklists to ensure smooth daily operations, and cross-train in other department areas as needed.
• Must be flexible in working hours, position will include weekends/evenings/holidays.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Ensures all team members meet or exceed all hospitality requirements.
• Interviews and assists in making hiring decisions.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Ensures orientations for new team members are thorough and completed in a timely fashion.
• Runs Front Desk shifts.
• Control costs effectively to meet budget guidelines. Implement control system for labor and other controllable costs.

Job Type: Full-time

Job Type: Full-time

Pay: $36,000.00 - $40,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Weekend availability

Work Location: In person

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