Job description

Join us for this incredible opportunity to be part of our Front Office team as a PBX Operator at Miraval Austin Resort & Spa located in Austin, Texas. Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America’s Best Resort Spa and Texas’ Best Resort Spa by World Spa Awards! Hyatt has also earned the 16th spot on Fortune’s 100 Best Companies to Work For in 2021!

We offer excellent benefits:

· Free room nights, Discounted and Friends & Family Room Rates

· Medical, Prescription, Dental and Vision Insurance with only a 30 day waiting period

· 401K with company match

· Generous Paid Time Off policy

· Paid Family Bonding Time and Adoption Assistance

· Tuition Reimbursement

· Free colleague meals during shift

· Employee Stock Purchase Plan

· Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

Qualifications:

This position is responsible for a high volume switchboard which manages the resorts internal and external inbound calls. In addition to the phone duties, the individual(s) in this role coordinate the transportation for all arriving and departing guests with our third party transportation partner. Finally, the individual(s) in this position will prepare welcome amenities, and perform various other administrative duties.

• 1 year of related experience and/or training preferred but not required
• Customer service experience required
• Evening time availability is a must (2pm-10pm)
• Computer experience required – Excel experience and data entry highly recommended
• Must be able to read, write and speak English.
• A true desire to satisfy the needs of others in a fast paced environment

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Types: Full-time, Part-time

Pay: From $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

COVID-19 considerations:
Hyatt Hotels follows all COVID-19 CDC and the United States Health department protocols for the safety of our employees and guests.

Ability to commute/relocate:

• Austin, TX 78726: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please acknowledge that this position is NOT remote - in office work is required

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location

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