Description:

Primary Function: Clean, sanitize and organize assigned areas, delivery of all guest amenities including, but not limited to: Employee Lockers, Fitness Center, All Offices, Guest Hallways, Guest Rooms, Lobby, Terraces, Walkways, Windows, Storages, Closets, Uniforms Room, Back Hallways, Guest Restrooms, All Employee Areas, Fitness Center, Employee Entrance, Loading dock and others. He/ She also assists Room Attendants in cleaning and stripping guest rooms and completing guests’ requests as needed. He/ She will also be assigned additional projects that may be required to meet The Company’s needs.

Essential job functions: This position requires a great deal of attention to detail. He/ She must be able to use the cleaning supplies and working tools as directed and be able to work in a fast paced environment. He / She must take special care of the hotel properties. Primarily responsible for the cleanliness of internal and external guest areas.

Duties & responsibilities:

• Completes job assignment according to the department specifications.
• Replaces supplies, mops floors, vacuums, empties trash, and dusts.
• Cleans interior and exterior windows and ensures windows are free of cobwebs, exterior and light fixtures.
• Maintains proper care of carts, i.e., completes necessary cart maintenance requests for repair, empties cart at the end of the shift.
• Cleans guest’s rooms as needed when shorthanded.
• Moves furniture as required.
• Delivers all Guest request items to guest in a timely manner
• Picks up department recycle items as scheduled or directed.
• Performs floor work as needed.
• Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
• Performs other job-related duties as directed including but not limited to: clean and shampoo carpets.
• Adheres to The Company’s standards for guest service.
• Refers guest problems or complaints to supervisor accordingly.
• Delivers all Room Attendant and Manager requests in a timely manner
• Be reliable and able to be at work on time as scheduled.
• Be able to lift heavy objects and stand for long periods of time.
• Be adaptable and able to perform in a variety of duties.
• Be able to work well with a variety of people.
• Be safety-conscious at all times with equipment as well as chemicals.
• Take every opportunity to impress the guest.
• Anticipates and exceed guest expectations.
• Has smile, has eye contact and greets guests immediately upon each encounter
• Be an enthusiastic, helpful and positive member of the team.
• Be professional, responsible and mature in conduct and behavior.
• Performs with the highest quality level in consistently manner.
• Must have the ability to communicate with people within the department in a professional and friendly manner.
• Has impeccable hygiene and grooming standards
• Excellent attendance and punctuality
• Is flexible and able to adapt to change.
• Reports and documents any observed or known safety hazards, injuries, conditions or unsafe practices and procedures to management immediately.
• Establishes good public relations with guest and will conduct them in a manner that merits the guest’s confidence and respect.
• Takes active role in hotel Energy Conservation Program.
• Assists in the enforcement of policies and procedures governing the conduct of guest and staff and the performance of certain duties by staff members.
• Is knowledgeable of MSDS program.
• Is recognized by others as a team player
• Follows and understands Hotel and Department policies and procedures in constantly manner.
• Is sincere, honest, and genuine with everyone.
• Gives a memorable first impression. Maintain composure at all times. Maintain professional body language and diction.
• Gives and receives feedback with comfort
• Let good service and customer satisfaction always come before gratuities and favors.
• Anticipates guest’s needs and has the ability to use all resources to satisfy guests.
• Has a spirit of Hospitality towards everyone.
• Has the ability to Multitask, clear penmanship (so work may be interpreted correctly), regular attendance, getting along with others, detail orientation, working a full shift, and the ability to work in a fast paced constantly changing environment are required.
• Is able to perform certain physical work.
• Reports accidents immediately.
• Welcomes new team members and assist on their integration process by training them and or orienting them on the Department Processes.
• Reports and documents any observed or known safety hazards, injuries, conditions or unsafe practices and procedures to management immediately using the Hotel System Device
• Establishes good public relations with guest and will conduct them in a manner that merits the guest’s confidence and respect.
• Takes active role in hotel Energy Conservation Program.
• Assists in the enforcement of policies and procedures governing the conduct of guest and staff and the performance of certain duties by staff members.
• Is knowledgeable of MSDS program.
• Be physically able to clean public buildings that vary in size from 500 square feet to 7000 square feet. This includes pushing equipment such as a vacuum, using chemicals, bending at the knees and waist regularly, lifting with the arms regularly, and walking and/or standing for eight-hours.
• Be dependable and able to work weekends and holidays and shift according to the business demand.
• Be able to prioritize workload, keeping with assigned schedule.
• Must possess pride in completing assigned tasks to The Company’s Standards..
• Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.
• Wear uniform and nametag with pride.
• Keep voices and other noise low on guest floors.
• Be knowledgeable of policies regarding emergency procedures.
• Minimizes safety hazards by following all safety, security rules and procedures.
• Be knowledgeable about blood borne pathogen procedures.
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
• Maintains Cleanliness and Organization in all Housekeeping storage rooms, linen closets and Back landings.
• Must be able to communicate in English and Spanish
• Pay starting between $14.50 and $16.00 per hour, depending on experience.