Job description
Piedmont Aviation Component Services, a subsidiary of TAT Technologies, is looking for qualified I.T. Support Specialist.
The I.T. Support Specialist is a generalist position devoted to all aspects of hardware, equipment, computer set-up, installation, troubleshooting, service, Helpdesk, support, upgrades, and maintenance. The position includes handling computers connected to the network; printing, both locally and on the network; and auxiliary devices such as video cameras, smartphones other wireless devices.
Proactively resolves helpdesk tickets and mitigates future issues- Complete installation, configuration and ongoing usability of system hardware and software
- Offer daily operations and systems support to personnel
- Verify functionality of hardware and software components
- Troubleshoot hardware and software issues in person, remotely and via phone
- Assist employees with computer problems and answer their questions
- Conduct daily network backup operations
- End User Training
- Maintain accurate record of assets and inventory
- Finds proactive solutions to ensure user up time is >97%
- Other duties as assigned
Requirements
Required:
- Technical School degree in related field (2 years) or equivalent experience
- A+ certification
- Experience with helpdesk ticketing system
- Working knowledge of hardware to include PC’s, laptops, printers
- Working knowledge of Microsoft Windows 8.1 & 10
- Basic working knowledge of Windows Server 2008 and 2012
- Basic knowledge of Microsoft Office
- Some overtime required
Preferred:
- Net+ certification
- Knowledge of Ethernet, IP Protocol, and cabling
- Basic knowledge of switches and routers
- Basic working knowledge of MS RDP and Wyse Thin Clients
- Knowledge of wireless access points and security
Benefits
Piedmont Aviation Component Services, a subsidiary of TAT Technologies, is dedicated to providing an inclusive, fun, and unique workplace. We believe in acknowledging and appreciating the value of our team members. One way we value our team is by providing a comprehensive and expansive benefits offering to include Major Medical, Dental, Vision, Life, 401K with company matching, STD, LTD, accidental coverages, EAP, and more. Insurance carriers vary based on location.
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