Double Good creates joy through our product based fundraising platform. Our solution helps organizations raise funds fast. We deliver made-to-order delicious popcorn direct to supporters through an ecommerce platform. We're 220 employees strong and growing.

The IT Support team provides technical assistance and training to End Users including resolving or escalating Help Desk Tickets related to hardware and software troubleshooting. This role will be the first point of contact for the end users seeking technical assistance.

IT Support would also walk the end users through the problem-solving process so the user would understand how the solution was achieved to alleviate future technical issues by providing the necessary troubleshooting tools to resolve the issue themselves. To thrive in this role, you should be a natural problem solver and have a strong sense of ownership.

This role will be onsite primarily focused on our Burr Ridge and Lemont locations.

About the role:

• Maintain essential IT operations for Double Good, including laptops, phone system, printers, software, and hardware.
• Provide IT Help Desk support to assist in troubleshooting, identify and document root cause.
• Document processes & maintain the technical specifications of all IT related hardware, software and provide training to business users.
• Cloud user account administration, i.e., account creation, management, and password resets

Experience & Skills we value:

• Demonstrated success in a customer support role
• Basic understanding of IT hardware/software, ideally with Windows, Google Suite, Zoom, Slack, etc.
• Time management and problem-solving skills
• Self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment.

Nice to have and/or you'll learn:

• Basic understanding of networks
• Support of Trello, Miro, and ERPs

About DoubleGood:

At Double Good, we believe in the power of joy and connection. Our hand-crafted, small batch popcorn sold through a user-friendly app allows organizations to focus on what they love. Our values - people matter, deliver excellence, own it, and enjoy the ride - guide the journey.

As featured on the Today Show, Double Good is not just about the product - we have a strong social mission. We partner with purposeful organizations to benefit students and youth athletes. We've helped organizations raise over $200M and 50% of sales goes directly to our customers.

As the #1 product-based virtual fundraising app, we are experiencing rapid growth. Join us in making a positive impact on communities nationwide.

Double Good offers our employees:

• Competitive pay
• Autonomous work environment
• 401k with 4% Match
• Health Insurance, Dental & Vision offered with competitive company contribution
• Healthiest You (teladoc service) covered 100% by Double Good
• Company sponsored disability and life insurance
• Working with amazing charity partners and helping kids.
• Relaxed, Fast-Paced work environment. (It's a thing, we swear).
• Company events (Happy Hours, Massages, Ice Cream Trucks)

We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.