Information Technology Support Specialist
Job description
SUPERVISOR: Chief Financial Officer HOURS: M-F 8-5, Some Sat. 9-12, must be flexible
CLASSIFICATION: Full time/ Hourly/Non-Exempt TRAVEL / LOCATION: 184 Barton (multiple)
QUALIFICATIONS:
- AAS, BA in Computer Sciences, IT or related discipline
- Ability to use good judgment, good customer service and work under pressure in consistently evolving projects while maintaining flexibility
- Electronic Medical Records experience preferred but not required
JOB SUMMARY: Working under the direction of the Chief Financial Officer and Senior IT Support, the IT Support Specialist will identify and respond to tickets for technology help from staff members. They will also help to capture and report the efficiency of our work and contribute to the overall health, security and functioning of the network and technology needs of JRCHC in response to growing infrastructure demands.
Essential Job Duties
STAFF SUPPORT
- Respond to ticket requests for IT support in a timely and efficient manner
- Assist troubleshooting and ensure all computer software is up to date
- Assist with troubleshooting issues and provide technical support
- Direct contact for internal systems communication such as internal email/calendar/phone extensions list
- Support in areas such as cybersecurity and systems administration
- Proactively troubleshooting problems and developing solutions
- Provide basic technical support at the network level: User setup and configuration, connectivity, printing, email, etc
- Communicate with internal customers to keep stakeholders informed of incident progress
PROJECT SUPPORT
- Support designing and facilitation of reporting for JRCHC programs to assist with measuring effectiveness
- Available off hours for system maintenance and upgrades
- Organize IT related paperwork and other items/inventory
- Actively contribute to meaningful projects and tasks while working closely with the Senior IT Support Specialist
- Support problem solving of software and hardware computer issues throughout the organization
- Assist in outreach support activities
TEAMWORK
- Actively participates in cross-functional projects to support JRCHC operations while demonstrating the ability to work as a team member
- Actively contribute to meaningful projects and tasks while working closely with the Senior IT Support Specialist
- Collaborate with members of ticketing system to monitor efficiency of system, run reports and collaborate on additions as needed
apartamentosquality.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apartamentosquality.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, apartamentosquality.com is the ideal place to find your next job.