Job Description: As an in-office Investigative Assistant you will be assisting our investigative team directly with general investigative research and report compilation, having an integral role in meeting the needs of our clients. This position also requires assisting with the basic operational functions of the company, including a variety of clerical and organizational tasks. Excellent, professional customer service is the core of our success. This is a full time position. Any partial full time preference, or flexibility in schedule may be accommodated.

You will be joining a dynamic and exciting litigation support firm with excellent opportunities for advancement in either investigations or in operational/management. The company has a progressive and positive work environment. Our office is located in the heart of Pasadena, close walking distance to shops, restaurants, activities and the metro gold line.

Essential Job Functions:

• Conduct research and assist with investigative case work
• Contact public agencies to make PRA requests
• Draft reports and edit with meticulous attention to detail and fact verification
• Work directly with management to maintain the casework process
• Assist with vendor management
• Professionally and warmly answer phone calls and be able to explain company’s services
• Provide office and administrative support, maintaining operational flow: photocopying, filing, data entry, mailing, schedule appointments, supply ordering and stocking, create and edit documents and procedures, work with spreadsheets and conduct basic marketing
• May cross train to perform other duties as needed

Requirements:

• 3 years+ experience working in an investigative related or legal field. Must demonstrate working knowledge of the court and legal systems, be able to search public records, and have basic investigative understanding as it relates to legal matters
• Energetic with tenacious work ethic, meticulous attention to detail, organization and accuracy
• Capable of complex analytical thinking and detailed organizational thought processes to tie together multi-faceted data sets
• Must be responsible, self-disciplined, reliable, trustworthy and resourceful
• Required to maintain a high level of confidentiality
• Must be able to excel in a high paced work environment. Meet deadlines with accuracy and composure.
• Excellent written and verbal communication skills
• Must be able to follow safe/healthy work practices, company policies and information security protocol
• Ability to pass criminal background check and drug testing
• Computer skills: Microsoft Office Word and Excel, proficient in typing 50 wpm+

What We Expect:

We expect to hire someone who is interested in this position as an opportunity to start a career with this desirable company. As it will take more than a year for you to fully learn the nuances of what we do and your role in it, we are not interested in hiring anyone who doesn’t expect to stay several years or who only intends to use this as a stepping stone. This company will invest in you if you invest in us.

The person being hired will be the right hand wo/man to our President/Lead Investigator but may also assist with other team members. This position is for someone who takes ownership in their work, pride in their role within a company and actively works to have a positive impact on the customers they serve. We are seeking someone who brings their A-game to work every day and who faces challenges head-on. You are expected to be highly organized and detail oriented. Everything we do has legal implications so following proven systems of operation is essential. We are top experts in our industry and have a high standard for our work, and our clients expect professional and personal customer service.

Once up to speed, you will be expected to work efficiently. We are a fast paced office. The best candidate will learn the general responsibilities of our President/Lead Investigator and stay one step ahead to keep us on track by monitoring deadlines, ensure tasks are completed timely and correctly, and check that anything going out to clients is accurate and complete.

Bilingual in Spanish is a plus but not required. Fully vaccinated against Covid-19 is required.

What’s In It For You:

You get out of this employment experience what you put into it. We will expect a lot out of you but you will be rewarded for your dedication and hard work. This is opportunity to have an active role in your own success. One of our core philosophies is that if you work hard and help the company succeed, that success comes right back to you in the forms of raises, promotions and bonuses. You will be an essential part of this team, valued for your insight and recommendations. The sky is the limit for advancements with this agency.

The President/Lead Investigator whom you will work directly with will provide mentorship and opportunities for professional growth (increase in job responsibilities, access to training programs, opportunities to be involved in exciting or high-profile cases, etc.)

We offer employee reviews, which allow for a two-way conversation on roles and operations. This is a company that really does care about their employees, their career growth and happiness. Employees are rewarded in ways that are meaningful to them: gift cards, additional time off, flexible schedules, bonuses and special treats like meals or event tickets.

We encourage ongoing learning and want our employees to be their authentic selves. It is an important company culture to have a healthy life-work balance and our benefits encourage that.