CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Provide desk-side and remote support for end user computing hardware and software installation and maintenance. Also responsible for the on-going maintenance and configuration of other infrastructure elements on site (wireless, network, printers, etc.) Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Provide 2nd-line support to CEVA Logistics IS&S users.
• Progress and resolve assigned support tasks and inquiries to ensure completion, meeting required service levels.
• Ensure that all departmental procedures and standards are adhered to in pursuit of operational support duties.
• Ensure all documentation, databases and records relevant to the role are maintained and updated correctly.
• Maintain a good working knowledge of current IS&S technologies, Policies and Procedures, where relevant.
• Understand and comply with all relevant company rules, agreements, policies, notices and quality procedures.
• Responsible for maintaining and complying with Health & Safety standards, minimizing risks to themselves and others.
• Perform in a professional and responsible manner and promote a good and proper image of the company at all times.
• Ensure good working relationships are maintained at all times.
• Make efficient use of company equipment and resources while fulfilling the SLA requirements.
• Some heavy lifting required (< 50 lbs.) in support of office moves, etc.

WHAT ARE WE LOOKING FOR?

• Capable of verbal and written communication in English and local languages.
• Basic knowledge of Information Security. Basic understanding of IP protocols.
• Good Microsoft Office skills, including Excel, Word and Outlook.
• Strong interpersonal, communication and client-facing skills. Time management skills.
• Ability to manage time efficiently and effectively.
• Ability to handle difficult colleagues, or those with minimal computer skills in a calm and professional manner.
• Ability to manage multiple and sometimes conflicting requests in a professional and efficient manner.
• Must satisfy local in country educational and professional certifications.
• Minimum of 2 years experience in working with computers and related equipment.
• Extensive experience and knowledge of the Windows family of operating systems.
• General awareness of IT Networks.
• Developed diagnostic and analytical skills.
• At least 1 computing-related qualification.
• Minimum of 5 years experience in upgrading or replacing PC components.
• Minimum of 2 years experience in a field-based role.
• Excellent diagnostic and analytical skills.
• Understanding of Active Directory and Group Policies.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.