Position Description

The primary responsibility of the IT Support Analyst is to provide assistance, guidance and support to the internal end user environment with regards their daily business operation. This is a hands-on role in a trading environment and presence in the office is essential to the role.

Key Responsibility Areas (KRA’s)

• Provide hands on infrastructure, PC & end user support.

• L1/L2 end user coverage for standard desktop/user applications, desktop/mobile hardware troubleshooting and break fix, Zoom video conference support, user on/off-boarding arrangement, IP phone support, etc.

• Provide support for all business units in Singapore and remote Work from home staff

• Assisting IT Manager with daily IT operations (backup tape management, patch deployments, AV updates, start of day checks.)

• Install, support & troubleshoot Microsoft Operating systems and products

• L1 support of internally developed and vendor provided business applications.

• Software & hardware Inventory management and ensure documentation is kept up to date.

• Collaborate with global IT teams on project implementations tasks such as testing, upgrade, migration and movements.

• Ensure security and compliance in the end user computing space.

Optional

Bloomberg/IRESS, and Trading order management applications/CRM Tools support.

Requirements

• Minimum 5-6 years of experience in desktop support.

• Knowledge of IT platforms and system support in relevant areas across mobile and workspace, Windows desktop, network connectivity, voice technologies and datacentre management is desirable

• A strong end user focus and can do attitude.

• Great communication and strong interpersonal skills.

• The flexibility to deal with conflicting and ever changing priorities.

• Proven ability to work under pressure.

• 4 + years IT experience with at least 2 in financial services

• Experience in providing face to face and remote Support for internal/external applications.

• Good command of written and spoken English

• Analytically minded, logical problem solver who is able to think outside the square

• Able to work autonomously as well as part of a small team

• Able to work independently under high SLA and trading env pressure

• Knowledge of trading technologies and market data platforms used in the local market environment is desirable. (Bloomberg//Thomson Reuters)