Job description
For Current Gilead Employees and Contractors:
Please log onto your
At Gilead we believe every employee deserves a great leader. As a people leader now or in the future, we expect that you will model and create an environment of inclusion, be intentionally focused on the hiring, development, growth and retention of talent, and empower teams to align and achieve goals.
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Job Description
Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to pursuing scientific invention to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead has operations in more than 35 countries worldwide, with headquarters in Foster City, California.
You will be part of a team that is helping millions of people live healthier, more fulfilling lives. We are a close community where every individual matters and everyone has a chance to enhance their skills through ongoing development. Inclusion is one of our core values, which means we are creating and fostering a work environment where our differences are valued, and everyone feels respected and empowered to bring their authentic selves to work. By joining Gilead, you will further our mission to discover, develop and deliver innovative therapeutics for people with life-threatening diseases.
In IT Support Engineer II role, you will
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Provide onsite and remote white-glove IT support for Gilead VIPs (VP and above) and their administrative assistants.
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Support onsite and offsite with all aspects of technology
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Manage and support IT project rollouts for VIP’s and Administrative assistants.
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Drive a seamless and amazing onboarding experience for our new VIPs.
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Provide break-fix support as issues are discovered and resolve in a timely manner.
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Create tickets for all issues and document the root cause using Service-Now
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Escalate issues to Tier II and Tier III including external vendors when necessary.
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Consistently meet or exceed our defined SLA expectations.
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When necessary, participate in creating knowledge articles and videos to enable the team and customers with technology.
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Flexible working hours to support early morning and late evening coverage, as well as occasional weekends and holidays.
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Provide virtual and/or physical Event Support during Executive meetings and smaller meetings in event spaces.
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Communicate with a customer-first approach both verbally and in written form with our executive customers.
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Provide basic home network troubleshooting, audio/visual, and workstation setup.
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Showcase your knowledge by training other employees on new applications, hardware, software and more.
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Work with various IT groups to be the point person at the office to perform important tasks: troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory.
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Assist with projects as assigned including testing and supporting new technologies.
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Travel between offices and offsite event locations
Experience:
IT Support Engineer role will need at least 5 years of experience supporting VP’s, Administrative Assistants and C-Level Executives. Provide white-glove support for VPs Administrative assistants and their respective Executives.
Education:
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High School Degree and Nine Years Experience OR Associate's Degree and Seven Years Experience OR Bachelor's Degree and Five Years Experience OR Masters Degree and Three Years Experience
Applications and Technology Support:
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TruU Support and administration
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NetSkope support
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Service Now ticket support
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Safe Console Encrypted USB portal
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MS Intune Support (BYOD)
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Microsoft Intune Administration
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Apple Business Manager
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Exchange admin center
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Office 365 administration
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Bit locker administration
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AT&T hotspot support
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Active Directory administration
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RSA Token \ VPN administration
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Adobe Acrobat Support
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Zoom client / administration
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MS Teams Support
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MS One Drive Support
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Druva backup client / administration
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Windows 10 Pro support
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Mac OSX and iPad IOS Support
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Android OS support
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JAMF support administration
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iPad / mobile support
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Dell laptop / desktop
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Microsoft Surface Pro
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Cisco AnyConnect Support
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Citrix support
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VMware support
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MS Edge/Goggle/Firefox Browser support
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Printer Support / Uniflow Secure Print
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Symantec client support (decommissioned)
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MFA Authentication support and administration
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Remote support tools
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SCCM support
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Blanco (HD Wipe) decommission / e-waste
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Set up Poly 20 /Cisco /Avaya phone support
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Remote Access Point support
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Zoom, Skype, WebEx, Cisco Conference Room Support
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Zoom VIP Personal Interface DTEN support
Gilead Core Values:
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Integrity (Doing What’s Right)
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Inclusion (Encouraging Diversity)
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Teamwork (Working Together)
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Excellence (Being Your Best)
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Accountability (Taking Personal Responsibility)
If this is not the right move for you now but remain interested in a career at Gilead Sciences, please connect with us via our Career Site:
https://gilead.yello.co/job_boards/v42vD4vKxb3AkKvV93YsrQ
As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact careers@gilead.com for assistance.
For more information about equal employment opportunity protections, please view the ‘EEO is the Law’ poster:
https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Notice: Employee Polygraph Protection Act:
https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf
Your rights under the Family and Medical Leave Act:
https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
Pay transparency nondiscrimination provision:
https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf
Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
Gilead and Kite Careers
The salary range for this position is: $112,030.00 - $144,980.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.
For additional benefits information, visit:
https://www.gilead.com/careers/compensation-benefits-and-wellbeing
- Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
For jobs in the United States:
As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact
careers@gilead.com
for assistance.
For more information about equal employment opportunity protections, please view the
'Know Your Rights'
poster.
NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
For Current Gilead Employees and Contractors:
Please log onto your
Internal Career Site
to apply for this job.
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