The Lead Esthetician position requires keen customer service and employee relations knowledge to provide memorable experiences for our guests and members. They will effectively work with the Leadership Team to develop and continually improve the skincare service provider department while maintaining exemplary customer service and a smooth operation to service the team and our guests better. They must hold and maintain a current state license.

Duties & Responsibilities

• Be on time for your shift, prompt with each appointment, and perform services within the appropriate time allotted for the service.
• Provide leadership of the day-to-day operations of the salon & esthetic team.
• Provide consistent professional massage & body treatments in accordance with spa & salon protocols and accepted certification practices.
• Be flexible with the schedule, supporting the needs of the spa & salon.
• Properly care for equipment and use proper amounts of product to assist with treatment costs.
• Have complete knowledge and understanding of all services and products offered while educating and training the skincare team on protocols, product knowledge, and procedures.
• Actively promote home care programs, meeting minimum retail sales goals
• Uphold the standards of sanitation and sterilization as directed by law and the spa & salon’s policies and procedures.
• Perform prep work, properly clean, and restock room as required.
• Communicate to management all occurrences involving staff or guests in the spa & salon that require attention.
• Actively promote the spa, salon, treatments, services, sessions, and retail, as well as available programs, promotions, and/or discounts.
• Handle guests’ questions and concerns professionally and courteously
• Provide accurate, appropriate, and immediate responses to all requests by guests.
• Possess the ability to work without direct supervision.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in, and support training and staff meetings for the spa & salon.
• Assist in all areas of spa & salon operation as requested by management.
• Communicate to management all occurrences involving staff or guests in the spa & salon that require attention.

Position Requirements

• Must be a team player
• Must be detailed-oriented and can multi-task
• Ability to be efficient and productive in a fast-paced environment
• Must have enthusiasm and possess excellent customer service skills
• Enjoy working with people and possess a friendly and outgoing personality
• Excellent communication and listening skills, as well as basic computer knowledge
• Ability to develop a successful team and provide efficient and effective training
• Complete knowledge of financial budgeting, purchasing, inventory management & treatment costs
• Supervises the massage & body operations, product control & maintaining equipment/tools
• Must be available a minimum of 5 days a week
• The expectation is one of a working supervisor that includes scheduled time “working” at the desk per the discretion of the Leadership team

Education & Experience Requirements

• Must hold and maintain a current state license
• 2-year experience in a similar role or related area preferred
• Must have a thorough knowledge of numerous modalities, possess a general understanding of skincare & waxing treatments, and train in specific skincare services offered on the menu

Physical & Mental Requirements

• Must be able to reach top drawer of four-drawer cabinet
• Stand for long periods as a daily routine
• Communicate effectively with the public and disseminate information accurately.
• Ascend/descend stairs as a daily routine.
• Must be able to comprehend reading materials
• Must be able to speak, read and write English
• Must be able to interact with co-workers and have a sense of TEAM

*NOTE* All duties and requirements stated are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. A staff member may be required to perform other job-related duties by their supervisor.

Full-Time Benefits:

• Group Medical/Life Coverage
• Flex-Spending Plan
• Dental Coverage
• Vision Coverage
• Long-Term Disability Insurance
• Sick Time
• Vacation Time
• Capital Accumulation (401k) with a 6% match
• Education Assistance
• Supplemental Insurance

Seasonal Benefits: Seasonal benefits change with each season. Please see HR for a list of the most up-to-date benefits.

***Complimentary Seasonal Lift Pass***

• Mountain Biking (summer employment only)
• Hiking (summer employment only)
• Skiing (winter employment only)

Access to

• Ice Rinks
• Bowling Alley
• Driving Range
• Putting Green

Discounts at

• Restaurants
• Retail Shops
• Spa/Salon
• Rental Equipment
• Trail Rides
• Gun Club
• Golf
• Tennis

For a full list of openings, please visit:
https://www.sunvalley.com/jobs