Job description
Cox Automotive Mobility Fleet Services keeps your fleet moving.
Headquartered in Indianapolis, Cox Automotive Mobility Fleet Services (CAMFS) has grown to become one of the largest fleet maintenance companies in the country. CAMFS is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. CAMFS also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.
CAMFS is currently hiring a
Lead Service Advisor to join our Doraville shop team to support future growth of the Company.
Responsibilities:
- Create vehicle repair service Estimates based on compiled information from Mobile Technicians and Customers
- Professionally communicate and deliver quotes to customers.
- Serve as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries or general questions related to products and services provided by the company.
- Follow up on outstanding quotes and prioritize workflow to ensure effectiveness.
- Collect miscellaneous information and parts pricing from various manufacturers and vendors.
- Review, revise existing and generate additional repair estimates at customers request and specifications.
- Move and park units in shop parking lot as part of intake process.
Education:
- High School diploma or equivalent preferred with seven (7) years of experience in the service advisement, maintenance coordination, technician dispatching, or Diesel technology.
- Associate degree, BA/BS or Technical certification and three (3) years’ experience or nine (9) years of equivalent experience in a similar capacity Technician role.
Experience:
- Minimum of 7 years of experience as an Estimator in a diesel vehicle service department or dealership environment preferred.
- Proficiency with Mitchell One or similar systems
- Strong communication (written, verbal and phone) and customer service skills.
- Proficient computer skills (MS Office, emails, typing, etc.) / software navigation capabilities to generate repair estimates.
- Previous experience working as a Diesel Mechanic is preferred but not required.
- The Ability to diagnose problems is preferred but not required.
Benefits:
- Health, dental, vision insurance starts DAY ONE of employment.
- 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company.
- Accrue up to 192 hours (4-weeks and 4-days) of Paid Time Off starting the first year of employment.
- Tuition Assistance/Reimbursement
- Adoption/Surrogacy assistance
- Pet Insurance
- Multiple ERG, diversity groups, and company paid volunteer hours.
- Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more.
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