Vertex – Technology & Training Solutions – Learning and Development Administrative Specialists – Richardson, TX

The position you are applying for is with Vertex Technology & Training Solutions which was formerly Raytheon Global Training & Logistics. The Vertex Company acquired Raytheon Global Training & Logistics in December 2021.

VERTEX OVERVIEW

The Vertex Company is a services solutions provider that operates as a federal government prime contractor. With over 7,000 employees in 200 locations worldwide, the Mississippi-based company offers vertically integrated solutions for defense and commercial customers.

Delivering integrated turnkey lifecycle support from concept definition, to engineering and manufacturing, through end of life support of complex systems and platforms, Vertex offerings include all levels of aviation maintenance, worldwide contractor logistics support, systems engineering and integration, specialized onsite mission execution, high consequence training programs for defense and commercial customers, and integrated supply-chain solutions. Over our 50 year history, we have perfected the balance of cost, schedule, and performance to offer high-quality solutions that consistently exceed customer requirements.

The Vertex Company is a Federal Contractor and must comply with Federal mandates. All employees may be required to obtain a COVID-19 vaccination as a condition of continued employment. A medical or religious accommodation may be granted on a case-by-case basis. In order for an accommodation to be considered, you must submit the COVID-19 Vaccination Accommodation Request form.

Vertex is a portfolio company of American Industrial Partner (AIP), an operationally orientated private investment firm with a 30 year track record of working with management teams to build scaled world class businesses (www.americanindustrial.com).

Position Scope and Charter:

Vertex Professional Services is seeking full-time, onsite, hourly Learning and Development Administrative Specialists in the Dallas Metro area supporting a Richardson, TX Training and Event Center location. This position works in close coordination with the Training Support Services Manager and Program Deployment Managers to support planning and execution of all learning program aspects including learning implementation, budget monitoring and reporting, schedule, deliverables, customer interface, and logistics for training events in the Connecticut event centers and across the country. The person who fills this position must be a critical thinker, a self-starter, and can work within a geographically dispersed matrixed organization.

Responsibilities include but are not limited to:

• Provide onsite customer support ensuring all center services/events are executed to specification and yield high customer satisfaction
• Work with customers to develop requirements and execution plans to meet overall program/project needs within planned budget guidelines and Service Level Agreements
• Provide logistical support for training events including scheduling, planning and operation of these events for local and remote locations
• Support meetings and virtual classes/events using virtual delivery tools such as Zoom or WebEx
• Manage shared site content with program related data, instructional, financial and operational documentation
• Prepare various reports, billing detail, program metrics and overall status updates for internal and external use in a variety of formats
• Extensive use of Learning Management System (LMS) or other supporting systems to schedule courses, classes and events, update enrollments and completions, and generate reports
• Work within data privacy and other finance and communications guidelines to ensure proper protocols are followed
• Schedule vendor resources, create purchase requests, manage purchase orders and verify invoices

Required Experience:

• Six years' experience in a professional environment to include working one-on-one with clients
• Intermediate skills with Excel, Word, PowerPoint and AdobePro
• Excellent customer service, interpersonal, written, and verbal communication skills
• Experience tracking budget items, controlling expenditures, and preparing billing detail
• Self-directed with strong independent judgement and decision-making skills
• Some work outside of normal business hours and on weekends may be required
• Ability to lift up to 35 pounds
• Ability to commute to other local event centers/venues and up to 10% overnight travel

Desired Experience:

• Experience in the learning and/or event management/logistics industries
• Familiarity with Learning Management System administration
• Experience with SharePoint and Adobe Acrobat
• Familiarity with Cvent or other event management tools

Required Education:

• High school diploma or equivalent required
• Associates degree preferred

This position requires a U.S. Person who is eligible to obtain any required Export Authorization.

Vertex is committed to building a diverse and inclusive environment in which we recognize and value each other’s differences as well as fostering a culture that promotes its core values: Professionalism, Integrity, and Respect. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.