Overview

The Limousine Dispatcher will be responsible for monitoring the limousine bookings and dispatch vehicles to transport both Casino & Hotel Guests. You are required to communicate to the limousine drivers via a two-way radio and keep track of each individual limousine jobs to ensure maximum utilization of our vehicles as well as driver productivity. The Limousine Dispatcher must also ensure that the jobs are distributed among the in-house and outsource base fleet vehicles.

Ability to communicate with stakeholders and external guests through phone calls and emails is a must. You must ensure that the limousine bookings created are accurate and accustomed to meet the expectations of our guests. To succeed in this role, you must be willing to work in a fast paced and diverse environment.

Responsibilities

• Perform the duties according to the Limousine Standard Operating Procedures (SOPs)
• Oversees and assign jobs to drivers based on queue list through Limousine Dispatch System (LDS)
• Ensure all guests’ special requests are met, booking details are correct before dispatching out to drivers
• Rationale the vehicles for any ad-hoc requests and assign vehicle accordingly
• Generate and update daily reports
• Coordinate limousine booking requests, inquiries; handle emails and phone calls
• Perform posting of limousine charges to guest’s entitlements or various payment modes using Point of Sale (POS) machine
• Ensure that all completed jobs are charged and posted accurately, and update check numbers in our Limousine Booking System
• Collate and update external vendors daily bookings such as coach services or airport meet & greet services
• Perform administrative duties as requested such as filing of reports
• Adhere to company policies, compliance guidelines and procedures
• Perform any ad hoc duties and responsibilities assigned by the Management

JOB REQUIREMENTS

Experience

• Experience working in a service and hospitality industry will be an advantage.
• Prior customer service experience is an advantage.

Competencies

• Service-oriented and a good team player.
• Good command of spoken English. Knowledge of additional languages is an advantage.
• IT proficient, comfortable using Microsoft Word, Microsoft Excel and Google Maps.
• Pleasant personality with excellent listening skills.
• Able to work independently.
• Able to multi-task and work well under pressure.
• Comfortable with 24-hour rotating shifts, including night shift, weekends and public holidays.