Job description

WEEKLY PAY!!

Schedule is 7am to 3:30pm Mon-Fri with ot

Experience Required min.1yr

The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.Essential Duties & Responsibilities:- Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner- Processes and inputs all customer orders- Produces stock reports to check for product availability- Produces all related paperwork and necessary information required for customer work orders - Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary- Provides follow up with other departments to ensure service standards are being met- Assures proper invoicing of accounts by verifying computer generated invoices- Prepares shipping and tracing information to customers as required- Maintains damage records and back order logs- Communicates customer feedback to management including any signs of dissatisfaction- Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes- Oversees all paperwork associated with orders and maintain the corresponding files- Maintains current and accurate procedure manual, which details the processing requirements for each account

Job Type: Full-time

Pay: From $17.00 per hour

Schedule:

• 8 hour shift

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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