Job description
Overview:
Responsible for managing the Admissions, Park Services, and Ride Operations departments. The Operations Manager will ensure the safe and efficient operation of attractions, front gate operations and the safety and cleanliness of guest areas, helping to ensure overall park guest satisfaction. Supervises and reviews the work of Area Supervisory staff, develops a high-performance team, and maintains labor and budget targets. Performs related duties as required.
Responsibilities:
- Ensure the safety of the property including attractions, and compliance with all applicable federal, state, local and company codes, standards and procedures including, but not limited to; ADA, ASTM International, Department of Labor, OSHA, manufacturers, and internal safety procedures, by planning coordinating and supervising daily operations.
- Partner with Human Resources to ensure divisions are well-staffed and properly trained. Responsible for establishing hiring requisition targets and communicating staffing needs to Human Resources.
- Complete, maintain, verify, and retain required documentation, ensuring all is up-to-date and accurate, including pre-opening inspections, audits, closing checklists, training documentation, etc.
- Respond to in-park situations and attraction down events; Observe and report park conditions to Maintenance as necessary for resolution, communicate trends and recommendations to resolve/mitigate.
- Routinely perform as Rides on Duty & Park Manager on Duty, maintaining constant presence in the park.
- Establishes, maintains, and improves operational procedures and policies.
- Coordinates maintenance and other functions with other park departments as necessary.
- Work closely with the Maintenance Department to maximize attraction safety, uptime and throughput on all attractions.
- Oversees the preparation of the department's operating budget; maintains control over actual expenditures. Prepares, receives and/or reviews various records and reports including projections, attendance reports, new ride manuals, maintenance reports, contracts, design drawings, operations reports, safety reports, staffing reports, status reports, purchase orders, etc.
- Adheres to and enforces all Cedar Fair and specific Park policies and procedures, including safety, attendance and EEO policies, and demonstrates commitment to customer service in all aspects of employment.
- Support Park execution on scheduling, time, and attendance requirements in accordance with scope of position expectations. Works closely with Business Intelligence department.
- Associate degree required / bachelor’s degree preferred.
- 5+ years of theme amusement park or sports venue experience required.
- Minimum of 4 years supervisory experience. Leadership experience in ride operations, admissions, and park services preferred.
- IROC and Trainer Certification required, or the ability to obtain, immediately upon hire.
- Exhibits a positive and involved team attitude to all and promotes positive relations through an environment that encourages open communications, trust, and mutual respect.
- Must be familiar with safety standards, policies, and procedures along with excellent analytical and planning skills.
- Proficient in Microsoft Office Suite.
- Ability to pass a mandatory or random drug test, per Company policy, unless prohibited by federal, state, or provincial law.
- Ability to pass a background check, which may include, but is not limited to credit, criminal, DMV, previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
- Must be able to work a flexible schedule including weekends and holidays.
- Driver’s license required.
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