Job Summary:

We are looking for Patient Support Specialists that truly has compassion for patients, is professional and dependable, with successful experience managing a high volume of phone calls to join our team. This role requires a high level of comfort with Electronic Medical Records and Athena EMR experience will be helpful but is not required. Additionally, a consistent work history with the desire to build a long-term career is mandatory.

Essential Duties and Responsibilities:

• Responsible for the scheduling of patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation.
• Responsible for collecting existing and new patient insurance information for insurance verification purpose.
• Responsible for entering data into EMR, as well as maintaining the integrity and accuracy of the data. Take or respond to telephone calls promptly to establish or confirm appointments.
• Utilize appropriate schedule codes for scheduling office and hospital based medical procedures, for patients with appropriate provider and time/location slot.
• Provide support to other members of the department as needed.
• Demonstrate compassion and understanding for the patient and caring parties.
• Display patience in understanding and satisfying patient's request.
• Maintain an adequate level of productivity as defined with the Call Center Supervisor.
• Provide patient support and take appropriate action in response to patient inquiries regarding appointments, referrals, billing, prescription and other medical services and programs within the Complete Health family of Primary Care practices
• Accurately registering new patients to include all demographics and insurance information.
• Written communication in the EMR with individual providers and staff relative to patient calls.
• Making outbound calls for outreach to schedule appointments such as Annual Wellness exams and other appointments beneficial to patients.
• Appropriately transferring calls to the correct person who can help the caller (i.e. billing questions). Following all privacy guidelines as set forth in HIPAA.
• Ongoing personal/professional development through training.
• Commitment to putting our patients first-always.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

**This position is remote, but candidates must be local to Jacksonville, FL**

Education and Experience Requirements:

Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling, or equivalent combination of education and experience.

Must demonstrate consistent professional conduct and meticulous attention to detail. Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals.

Critical thinking skills and a positive attitude are essential.

Familiarity with EMR system is preferred but not required.

Skill Requirements: (X = Required for job)

• X Typing/computer keyboard
• X Verbal communication
• X Utilize computer software (specified above)
• X Written communication
• X Retrieve and compile information Public speaking/group presentations
• X Maintain records/logs
• X Research, analyze and interpret information
• X Verify data and information
• X Investigate, evaluate, recommend action
• X Organize and prioritize information/tasks Leadership and supervisory, managing people
• X Operate office equipment

Physical Requirements: (X = Required for job)

• X Sitting for extended periods
• X Standing for extended periods
• X Lifting/carrying more than 20 pounds various items
• X Extended periods viewing computer screen
• X Walking
• X Pushing/Pulling
• X Reading
• X Bending/Stooping
• X Speaking
• X Reaching/Grasping
• X Hearing
• X Writing