Req ID:420568

Leading societies to a low-carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorails, and trams to integrated systems, customized services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility worldwide.

As an MMIS Performance Analyst, you will collect, analyze, and document asset management software-derived data and communicate the information internally to both local Alstom management and clients. You will conduct root-cause analysis, identifies process gaps and opportunities to achieve best practices, draft recommendations for management, including data visualizations, and promote the achievement of asset management performance results. You will facilitate asset management plan development and regularly interact with management to inform and build internal and external performance measurement reporting. You will be responsible for the development and maintenance of the MMIS system.

The main objectives of this role will be around three (3) main pillars: MMIS data integrity, customer interface management and training for end users of the MMIS, along with ongoing support.

You will be responsible for:

• Collect, analyze, document, and prepare internal client reports on performance measures to evaluate how effectively Alstom is meeting schedule maintenance targets and asset management goals and objectives.
• Analyze KPIs not performing at a target to discover and document root-cause and applicable business processes impacted.
• Act as the Key User between ALSTOM and our Customer in terms of MMIS and related customer interfaces.
• Support local business processes related to the MMIS, which are outside of the customer interfaces.
• Manage master data objects in the MMIS and continuously ensure data integrity.
• Be the subject matter expert (SME) of the MMIS, customer interfaces, and other related applications.
• Responsible for error monitoring and handling of MMIS and related customer interfaces.
• You will develop a strong understanding of the links between Alstom MMIS applications and their connection with the customer’s MMIS is imperative.
• Provide ongoing training to Alstom end users for the MMIS and customer interfaces. Manage all documentation and training related to the MMIS and customer interfaces.
• Submit service requests on behalf of end users for MMIS account management.
• Incident management with escalation, as needed, to resolve MMIS issues that may arise.
• Manage system-required planned and unplanned outages, and prepare for degraded mode activities as needed when the MMIS is unavailable.
• Use business automation tools within and outside of the MMIS to facilitate uploads of larger data sets.
• Prepare and communicate performance analysis results and recommendations to management utilizing the appropriate mix of generated reports, tables, graphs, PowerPoint presentations, and other techniques to support audience understanding.
• Conduct data quality checks to retain Alstom’s credibility and enable management to have accurate data to resolve maintenance operations problems, maximize service reliability, and minimize costs.
• Lead efforts to mitigate data quality risks by improving data collection processes.
• Communicate with management, employees and the client to assist in the development and enhancement of performance measures. Share methods and results to create organizational learning.

What you need to succeed:

• Overall 5 years of experience involving ERP migration and implementation applications, analytical problem solving, metric development, and data modelling.
• A college diploma or degree in Computer, Data Science, or a related field.
• Expert skill level in SAP software applications, coupled with experience with MS Office software applications (Excel, PowerPoint, Word) and PowerBI.
• Specialized and/or cross-functional knowledge in a relevant/similar industry.
• Strong communication skills and the ability to work under tight deadlines, prioritizing tasks accordingly and escalating issues when needed.

Alstom is a global company where our people's vision and values embrace Diversity and Inclusion (D&I). Wherever we operate and across all our businesses, we want to create an inclusive culture in which diversity is welcomed and appreciated. By bringing together people from diverse backgrounds and giving everyone the opportunity to contribute with their knowledge, skills, experiences and perspectives, we also generate value for Alstom and its stakeholders.

Employment at Alstom is based solely on a person's merit and qualifications directly related to professional competence. Alstom does not discriminate against any employee or applicant because of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

It is Alstom's policy to comply with all applicable national, state and local laws pertaining to non-discrimination and equal opportunity. The Company's Equal Employment Opportunity (EEO) policy, as well as its affirmative action obligations, includes the full and complete support of the Company. Because it's just the right thing to do. We hope you think so, too.

Job Segment: ERP, SAP, Technology