Job description

Job Summary

Position: Office Assistant

Department: Service

Schedule: Full Time

Supervisor: Placement Manager

Location: Sacramento

Responsibilities and Duties

General

· Provide administrative, secretarial, and clerical support to the Placement Manager and district office to maintain an efficient office environment

· Open, close, and organize the office

· Handle incoming calls and other communications

· Be the first point of contact, greet and assist clients and care providers, in person and/or over the phone

· Monitor office equipment and supplies and place monthly orders as needed

· Direct incoming mail and process outgoing mail in a timely manner

· Update client and care provider records in our internal database, ensuring accuracy and validity of information

· Attend monthly Staff Meetings and Quarterly Department Meetings

· Maintain confidentiality of our clients in compliance with HIPAA

· Perform other job-related duties as assigned

Agency Full Service

· Complete intakes in a timely manner

· Ensure all client parent policies are signed and retrieved

· Conduct scheduled 30 day, 60 day, 6 mo. And 9 mo. follow up calls to clients

· Conduct check-in calls with waiting families

· Mail match paperwork to the clients and care providers

· Assist and support with Appreciation Events

· Support with Respite placements when needed

· Coordinate and schedule Service Liaisons for Parent Orientations

Fingerprint

· Answer and schedule any EOR Fingerprint appointments

· Responsible for all fingerprinting

o Reviews Live Scan forms for accuracy

o Responsible for filing forms and tracking walk ins

· Open, close, and organize Fingerprint room

Employer of Record

· Review EOR packets for accuracy and completion

· Submit EOR paperwork to the EOR team

· Communicate with EOR staff as necessary

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• After school
• Day shift
• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person

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