West Creek 4 (12074), United States of America, Richmond, Virginia

Mobility Operations Lead Specialist

Mobility Operations Specialist at Capital One will perform a variety of tasks to ensure mobile devices are properly provisioned & deployed throughout the enterprise while working closely with mobile vendors & carriers to optimize and maintain corporate spend.

Responsibilities:

• Troubleshoot and resolve mobile device issues or problems with device hardware and software

• Optimize, analyze & manage cellular lines of service to include but not limited to, correcting charges for service plan, adding/removing lines of service and adjusting global plans as needed

• Lead day to day enrollment/provisioning/monitoring of smartphones

• Build, support and maintain the mobile device management environment including operational, security, and compliant device configurations supporting iOS & Android devices

• Apply knowledge of Mobile Device Management (MDM) across multiple mobile technologies, IT standards, and applications, while working closely with mobility vendors to resolve technical issues

• Collaborate with internal partners and vendor teams as needed (e.g. help desk, architecture, information security, network, identity management)

• Utilize ServiceNow for asset & incident management

• Manage mobile devices in Workspace UEM

• Use Excel & Google Sheets formulas for analyzing, recording, & reporting

Basic Qualifications:

• High school diploma, GED or equivalent certification

• At least 4 years of experience with help desk and Level 2 (L2) support

• At least 4 years of experience in IT asset management

• At least 3 years of experience with Mobile device support

• At least 3 years of experience with ServiceNow

Preferred Qualifications:

• Bachelor's degree

• ITIL Certification

• 5+ years of experience with help desk and L2 support

• 4+ years of experience in IT asset management

• 4+ years of experience with Mobile Device Management support

• 4+ years of experience with ServiceNow

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).