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Position Summary:

The Outreach and Referral Coordinator is responsible for assuring best practices in outreach, engagement and communication, and meeting requirements as defined through Colorado Community Health Alliance’s (CCHA) KPI initiatives.

Essential Functions:

• Liaises between members and their providers for streamlined care coordination, appointment scheduling, follow up, and member advocacy
• Accurately coordinates referrals to the Care Coordination team and supports the team’s prioritization of work
• Identifies, researches, and utilizes community resources appropriately
• Completes intake assessments and uses motivational interviewing to identify needs and achieve desired outcomes for the member
• Effectively navigates the systems to obtain information needed for specialized projects
• Develops strong relationships with members and advocates on behalf of members with providers, specialists, and community agencies
• Handles escalated members and/or members with high acuity and high intensity needs
• Acts as the subject matter expert for Outreach and Referral Coordinator initiatives
• Supports department by helping manage, edit, and communicate census data
• Provides feedback and recommendations to leadership regarding duties and functions to streamline roles and responsibilities
• Completes outreach requirements
• Supports member engagement activities and CCHA team
• Participates in meetings and presents information as needed
• Reports on outcomes related to Outreach and Referral Coordinator initiatives
• Maintains confidentiality and ensures compliance with HIPAA regulations

Knowledge, Skills and Abilities:

• Ability to anticipate and solve problems in a timely manner
• Knowledge of local community programs, government and social agencies
• Ability to receive constructive feedback and takes initiative to obtain training
• Ability to multitask and prioritize multiple projects
• Excellent verbal and written communication skills
• Great customer service skills
• Teamwork skills
• Independent problem-solving skills
• Self-motivated and self-managed
• Detail oriented
• Advanced skills in Microsoft Office Suite

Qualifications:

• High school diploma or GED
• 1-3 years’ experience with data entry in a medical setting
• 1-3 years case management experience (preferred)
• Home office that is HIPAA compliant for all remote or telecommuting positions as outlined by the company policies and procedures

• Company pays majority of medical, dental, and vision premiums for employees/dependents
• HSAs, including employer contribution
• FSAs, including medical, limited purpose, and dependent care
• Paid Time Off
• 401(k) matching
• Short-Term & Long-Term Disability coverage
• Tuition Reimbursement
• Rewards and Recognition program