What does Exploria Resorts have to offer? Health insurance with HSA and FSA options, Dental insurance, Vision insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), Paid Time off (PTO), Paid Holidays, Employee Referral Program, Employee and Family room rate discounts, great culture and leadership, growth opportunities, and more!

Full-Time

Overnight Front Desk Agent

$15.00/ Hour

3rd Shift 11pm- 7am Weekends Required.

Location: 17805 US-192 Clermont, FL 34714

Job Summary:

The Front Desk Agent is responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.

Responsibilities and Duties:

• Responds in a professional and courteous manner to arriving, departing, in-house guests and potential guests
• Checks guest in/out
• Provides outstanding customer service to all guest
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Qualifications and Skills:

• Must have strong hospitality skills and communication skills to interact with guests in a professional manner.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• Adhere to all cashiering procedures: the verification of all cash, credit card, and transactions during a given shift.
• Good computer skills and detail oriented.
• Bi-lingual a plus

Physical Demands:

• Ability to stand for long periods of time
• Constant computer and phone usage

Required Competencies:

• Good communication skills with other staff and colleagues.
• Perform various projects requested upon supervisors / managers.
• Ability to follow instructions
• Detail oriented
• Phone etiquette
• Be Work independently, with little supervision
• Be able to work independently