Job description

Company Overview
At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
Department Overview Motorola Solutions (NYSE: MSI) is a global leader in mission-critical communications and analytics.

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Our technology platforms in mission-critical communications, command center software and video security & analytics, bolstered by managed & support services, make cities safer and help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security.

The Sales Operations team within the Video Security & Access Control division of Motorola Solutions operates under the chief vice president of sales. At a high level, the global sales operations team is responsible for supporting and enabling frontline sales teams to sell more efficiently and effectively by reducing friction in the sales process and influencing channel growth with direct and indirect partners, as well as distributors.
Job Description
The Partner Onboarding Specialist plays a key role in the Worldwide Video Sales Operations Team, contributing directly to the growth and success of our partner channel. In this role, you will serve as the first point of contact for potential new Video Security and Access Control partners to ensure their onboarding process is smooth and stress free; from the time they submit their interest in becoming a Partner to signing their contracts to submitting their first order. This will be a stepping stone for someone who wants a career path in sales, sales operations or customer success.

Responsibilities:
Manage the whole onboarding process, ensuring that all onboarding pre-requisites, processes and forms are completed accurately

Issue, maintain and organize partner contracts and documentation

Communicate with sales teams in a proactive fashion

Coordinate and lead the efforts related to a new partner’s account setup

Provide advice and support to new Partners: make them aware of partner resources and onboarding requirements

Effectively prioritize and manage a case queue of varying partner related tasks

Collaborate with Manager and colleagues to identify and remedy onboarding improvements

Qualifications:
Bachelor Degree or 2+ years of customer onboarding or sales operations experience

Fast Learner

Ability to multitask, work under pressure and ever changing environment

Can apply critical thinking to make a proper judgment call

Demonstrates Self Mastery

Strong interpersonal skills

Support mindset and aptitude

Salesforce user proficiency

Experience in Salesforce CRM sales application

Experience with a Help Desk Software

Experience in a B2B environment

#LI-DH
Basic Requirements
Bachelor Degree or 2+ years of customer onboarding or sales operations experience
Travel Requirements Under 10%
Relocation Provided None
Position Type Experienced
Referral Payment Plan Yes

Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
9 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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