Job description

About the Position: Remote Intake Coordinator - Registered Dietitian Clinic

Health Loft is seeking an Intake Coordinator to join our team. We are looking for an individual with strong communication skills that is motivated, and self-driven. This position would serve as the initial point of contact for new patients, collecting relevant history and insurance information over the phone, and scheduling new patient appointments. This individual would also assist with collection of patient payments as needed.

This position is full-time salaried role, with benefits, and allows for full-time work from home.

About Health Loft:
Health Loft, based in Chicago, Illinois, provides medical nutritional counseling from expert registered dietitians (RD's) to individuals in multiple states. We make it easy for patients to see an RD by accepting their health insurance and offering convenient access to a licensed professional via our telehealth platform.

• Our Mission: We understand the life changing work that RD's provide, as well as the difficulty patients have using their health insurance when seeking their care. Our mission is to bridge that gap by strategically growing, leading, and delivering on innovative medical nutrition therapy nationwide. By investing in our team and our patients, we will elevate the individual experience for all clients.
• Our Patients: Our focus is on helping as many patients gain access to the knowledge and care of an RD as possible. We see a range of ages and conditions including but not limited to eating disorders, intuitive eating, diabetes, PCOS, weight management, cardiovascular disease, women's health, and more.

Why Join Health Loft:

• Our Team: The entire team at Health Loft is focused on making this the best place to work.
• Great culture: We strongly believe in working and learning together as a team. Our team meets regularly on a weekly bases to discuss successes, areas for learning and development, and goals. We also make a point to schedule team-building and social events when possible (Covid dependent).
• We listen: We believe our team members are our greatest source of innovation and we actively work to incorporate feedback to make Health Loft a better place for our team members and clients alike.
• Flexibility: Enjoy the ability to work from home, skipping the lengthy commute and expense of having to go into the office.

Our Core Values

• Excellence
• Growth Mindset
• Patient Centricity
• Autonomy

Job responsibilities includes but not limited to:

• Answer all incoming calls promptly, politely, and take/relay messages as necessary.
• Following up with and scheduling new patient leads.
• Greet patients immediately and warmly on the phone.
• Greet referral sources doctor’s offices, insurance adjusters, nurse case managers, with warmth, respect and appreciation for their business.
• Schedule new and existing patients in accordance with clinic policy.
• Maintain all patient charts according to company policy.
• Collect deductibles, co-insurance, and co-payments.
• Maintain patient confidentiality.
• Responsible for tracking and documentation of referrals and new patient leads.
• Complete assigned projects on time and within parameters as directed by management.
• Other duties as assigned by management.

Qualifications:

Must have worked in the medical field or related field within the last two years

• High School diploma or GED required. Associate degree preferred.
• Excellent communication skills and organizational skills.
• Ability to work independently and as part of a team.
• Ability to multi-task.
• Experience with Google Workspace a +
• Previous experience using EMR/EHR system.
• Must demonstrate effective communication skills.
• Basic medical terminology preferred

Benefits: Our benefits package includes:

• Medical Insurance (United PPO)
• Paid Time Off
• Sick Time
• Paid Holidays
• Vision/Dental Insurance
• 401k
• HSA/FSA Benefits
• Extensive training program

Job Type: Full-time

Pay: $43,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
We follow all CDC guidelines, however this role will be working remotely.

Application Question(s):

• What do you enjoy doing most at your current or previous position?
• Have you worked in customer service before? If so, how many years and what setting?

Education:

• Associate (Preferred)

Experience:

• Health Care: 2 years (Preferred)

Work Location: Remote

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