Job description

Summary: Acts as potential patient advocate responsible for obtaining doctor approval for the initial prescription request by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Follows up on pending approvals via outbound calls, refaxing of prescription requests and the return of general voicemail calls.

2. Answers incoming patient and provider calls.

3. Performs data intake and data entry.

4. Responsible for data intake and entry as well as the creation and maintenance of customer profiles.

5. Maintains telephone call list and meets standard call goals.

6. Follows up with patients' provided doctor to verify information while remaining in accordance with HIPAA laws and requirements.

7. Participates in group negotiations and processing with providers and patients when needed.

8. Assists in answering patient and providers with questions or issues.

9. Sorts and matches incoming fax information from fax requests.

10. Sends fax requests to provider for missing information from credentialing.

11. Performs secretarial duties.

12. Completes assigned special projects necessary to aid in achieving provider relations.

13. Assists other departments with work overload or special projects.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, Google Sheets, and Google Chrome. Education/Experience: High school diploma or general education degree (GED); and less than one-year related experience or training; or equivalent combination of education and experience.

Knowledge, Skills and Other Abilities:

• Exceptional customer service skills

Professional, patient and respectful at all times

• Time management skills
• Oral and written communication skills
• Team player
• Punctual and dependable

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, and ability to see color.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Job Type: Full-time

Salary: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Houston, TX 77069: Reliably commute or planning to relocate before starting work (Required)

Language:

• Spanish (bilingual) (Required)

***MUST BE COVID 19 VACCINATED***

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Houston, TX 77069: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you bilingual?
• Applicant should be fully vaccinated against COVID-19.

Work Location: One location

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