Job description

Purpose and Passion Comprehensive Benefits Life-Work Integration Community Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with a meaningful purpose—improving lives through your life’s work.

About This Role:

Customer Service Representative is responsible for addressing inbound calls to Customer Service with the intent of prioritizing, resolving or redirecting the call to ensure the satisfaction of Boston Scientific patients and practices.

Your Responsibilities will Include:

• Answer all incoming Customer Service calls promptly and manage them effectively and efficiently
• Address questions and educate patients, practices, and sales staff
• Handle specified technical monitor issues
• Redirect calls to subject matter experts as defined in protocols
• Notate patient accounts for activities and disconnect
• Assist patient’s requests for additional supplies by placing orders on their behalf
• Document all calls or correspondences.
• Handle Emails/VM s as assigned
• Demonstrate empathy and decrease customer tension
• Promote the value of Preventice remote monitoring to reduce cancellations
• Must communicate in a professional, empathetic and diplomatic manner with good voice quality, dictation, and articulation.
• Works to achieve the day-to-day Customer Service Team’s quality and productivity goals
• Exhibit a high sense of urgency
• Identify, document, and escalate potential patient or practice complaints per standard operating procedures
• Other duties as assigned

What We’re Looking For In You:
Minimum Qualifications

• High School Diploma
• One to two years of experience in a call center or customer service position
• Knowledge of medical terminology is a plus
• Excellent multitasking and organization skills
• Excellent verbal and written communication skills
• Computer skills are required including proficiency in Windows-based applications and MS Office.
• Knowledge of multi-line telephone system
• Excellent Customer Service skills when interacting with all internal and external clients
• Being bilingual is a plus
• High attention to detail
• Ability to work in a fast-paced environment

About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen. Boston Scientific is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• Weekend availability

Ability to commute/relocate:

• Valley City, ND: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

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