Premium Hospitality Host (Part-Time/Seasonal)
Full Time
Washington, DC 20001
Posted
Job description
Monumental Sports & Entertainment (MSE) located in Washington, D.C., is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates six professional sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Champion Washington Mystics, NBA G League’s Capital City Go-Go, the 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh team, Team Liquid, an endemic esports team owned and operated by aXiomatic.
In September 2022, MSE acquired full ownership of NBC Sports Washington from Comcast and NBCUniversal and now holds the exclusive local television media rights to Capitals’ and Wizards’ games. The integration is underway including extensive renovations to a new, pioneering production and broadcasting space to deliver seamless experiences on linear and digital platforms for fans. Under the terms of the agreement, MSE also acquired Comcast and NBCUniversal’s remaining interest in Monumental Sports Network, a first-of-its-kind regional sports network for digital, mobile and over-the-top platforms that launched in 2016.
Monumental Sports owns and operates Capital One Arena (COA), a 20,000+ capacity live event venue in Washington, D.C. MSE also manages MedStar Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University’s campus.
In conjunction with the District of Columbia and Events DC, MSE is a partner in Entertainment & Sports Arena (ESA), in Southeast D.C. on the St. Elizabeth’s East campus which opened in September 2018. ESA houses the MedStar Health Performance Center, the training center for the Wizards, Go-Go and Mystics, and a 4,200-seat arena which serves as the home of the Mystics and Go-Go.
In July 2020, MSE opened the first ever in-arena sportsbook in North America, through a partnership with then William Hill (now Caesars Entertainment), with a temporary location set-up within the COA lobby. The permanent location for the Caesars Sportsbook by William Hill opened within COA in May 2021.
And in January 2022, MSE announced it would be opening District E, powered by Ticketmaster, in the first quarter of 2023. This flagship venue for esports and entertainment is the largest on the East Coast: a premier, nearly 14,000-square-foot live-event theater offering a 365-day-a-year, series of immersive experiences in esports, music, event programming, and community events – along with pre- and post-event activations for fans attending Capitals and Wizards games or events. This space will entertain hundreds for independent events, offer an extraordinary culinary experience, and will create a best-in-class competition and training venue for the MSE esports franchises which it owns, operates, and invests in.
Visit www.monumentalsports.com.
MSE proudly promotes its core values for all those that interact with the company. As a member of our team:
- You will provide first-class customer service and value for our fans.
- You will champion a double-bottom line that engages, unifies and gives back to the community we serve.
- You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
- You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
- You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
- You will innovate. We are nimble and first to market. We are not averse to risk.
- You will have fun. We are in the business of happiness.
Position Overview: The Premium Hospitality Host will support the Franchise Sales & Service department (WNBA Washington Mystics & NBA G League Capital City Go-Go) with their Fan Experience. All Hosts will serve as the liaisons between the Sales & Service team and their clients. Hosts will be primarily responsible for supervising premium hospitality areas and engaging with guests in those respective spaces or activations.
Are you upbeat, friendly, and outgoing? Are you from the DMV and passionate about DC culture and helping the Mystics & Go-Go grow their fan base?! We'd love to hear from you!
Responsibilities:
- Represent the Washington Mystics & Capital City Go-Go brands in a professional manner.
- Serve as a premium brand ambassador in the community. Share knowledge about the organization and sales initiatives generating excitement and awareness for team brands.
- Support both on-site and off-site events including Mystics home games, community, and special events around the DMV. Potential to work some in-office hours.
- Staff hospitality spaces and other key areas on game days to help facilitate a positive guest experience.
- Interact and build a deeper connection to fans and drive qualified sales leads.
- Lead all aspects of set-up, execution, breakdown, and reporting of interactive elements at home games and grassroots events.
- Provide event feedback to Marketing team following each activation to continuously improve future grassroots and community initiatives.
- Provide outstanding customer service by creating unique touch points, responding to requests or communications in a timely manner, and establishing dynamic relationships with all customers.
- Attend majority of home games as assigned to support ticket sales efforts and promotional initiatives.
- Participate in learning opportunities on product offerings, pricing and sales strategies, as well as market trends and industry best processes.
- Other duties as assigned.
Minimum Qualifications:
- Minimum 18 years of age with a valid drivers' license.
- Previous hospitality/sales/service experience.
- Outgoing & bold personality, ability to proactively engage with a passionate sports fan base.
- Passionate and knowledgeable about the WNBA, the Washington Mystics' District of Change pillars, and the DMV community.
- Availability to work at least 10 home games during the 2023 Washington Mystics season.
- Organized and able to prioritize work and problem solve in a dynamic, fast-paced environment.
- Customer-service oriented, hardworking, collaborative teammate who is detail and results driven.
- Access to reliable transportation.
- Requires prolonged standing, walking, and stair climbing and the ability to lift and carry up to 25 pounds.
- Flexibility to work nights, weekends, and holidays as needed.
All applicants for employment at Monumental Sports are required to be fully vaccinated against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment will be required to produce proof of vaccination status prior to their first day of employment. Monumental Sports will evaluate requests for reasonable accommodations for applicants unable to be vaccinated due to a religious belief, disability or pregnancy on an individualized basis in accordance with applicable laws.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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