Job description
We Are Hiring:
Ascension is seeking a Procure to Pay ( P2P) Customer Advocates to join the family in Indianapolis, Indiana! Apply today!
Core business hours: 8am - 6pm Monday - Friday What You Will Do:
Ascension is a leading non-profit, faith-based national health system made up of over 150,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you. Equal Employment Opportunity Employer:
If you are a highly organized, detail oriented, critical thinker looking for a challenging and financially rewarding career, The Ascension P2P department wants to speak with you!
Ascension is seeking a Procure to Pay ( P2P) Customer Advocates to join the family in Indianapolis, Indiana! Apply today!
Core business hours: 8am - 6pm Monday - Friday
As a P2P Customer Advocate, you will be responsible for resolving inbound contacts via phone, fax, email and Service Request (cases). Other responsibilities include the following:
- Ensure transactions and client requests are handled in a manner that meets service levels and achieve client satisfaction.
- Receive, resolve and/or appropriately route inbound telephone and email/Service Request inquiries.
- Escalate inquiries and requests to the appropriate resource.
- Leverage Custom Relationship Management tools to perform front-line customer support functions and resolve the majority of issues without escalation.
- Tap existing knowledge, internal training, and system resources to provide best-in-class support for internal and external customers to the
organization. - Understand and apply knowledge of the process to resolve issues in the various functional areas including Human Resources, Supply Chain and Finance.
- Act as a subject matter expert and peer leader to build skills and supports the success of the broader Tier 1 team.
- Maintain the strictest levels of confidentially and integrity with each interaction.
- Quickly identify critical situations and take appropriate action.
- Ability to diffuse difficult situations and quickly change the direction of the call toward a satisfactory resolution.
- Perform responsibilities in full compliance with standards, policies, and procedures.
Education:
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
- Minimum of 1 year of Accounts Payable Experience Preferred
- Minimum of 1 year of Call Center Experience Preferred
- Minimum of 1 year of Customer Service Expereince Preferred
Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.
Ascension is a leading non-profit, faith-based national health system made up of over 150,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
Ascension is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, citizenship, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.
For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
EEO is the Law Poster Supplement
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
E-Verify Statement:
For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
EEO is the Law Poster Supplement
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify
E-Verify
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