Qualifications: S hift timings: 7 AM to 9 PM (8Hr work time)

• 2-5 years’ experience

• Basic knowledge or interest about apps support procedures, concepts and of other technical areas.

• Participation in some process improvements.

• Previous experience or interest in standardization of procedures and practices.

• Basic Business knowledge/ understanding of financial markets and products.

• Knowledge/ experience of problem Management Tools.

• Understands of how own sub-function integrates within the function and commercial awareness

• Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence

• Good customer service, communication and interpersonal skills

• Good knowledge of the business and its technology strategy

• Consistently demonstrates clear and concise written and verbal communication skills

• Knowledge of issue tracking and reporting using tools

• Good all-round team member

• Effectively share information with other support team members and with other technology teams

• Ability to plan and organize workload

• Ability to communicate appropriately to relevant stakeholder

Skills:

• Good interpersonal and communication skills, great teammate.

• UNIX (Linux) environment

• Databases - Oracle

• Knowledge on any monitoring tools (ITRS, AppD, Splunk) would be an added advantage.