NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Program Manager - Hospital Operations.

NYU Langone Heart provides operations support, project management, process improvement, and business management capacity in support of a unified mission of excellence and growth across all cardiac care locations at NYU Langone Health. Under the direction of the Director of Clinical Operations and working in concert with NYU Langone Heart clinical and executive leadership, the Program Manager, NYU Langone Heart is responsible for:
Align and standardize processes and documentation across NYU Langone Heart practice areas; Heart Failure, Outpatient Cardiology, Electrophysiology, Adult Cardiac Surgery, Interventional Cardiology, Non-invasive Imaging, and Structural Heart
Develop operational analytics to support NYU Langone Heart operational management and decision making
Maintain operational structure of NYU Heart Committees and Working Groups through collaboration with clinical leads and project managers
Align fixed and variable costs to demand/revenue across health system
Generate net new revenue (as appropriate)

Job Responsibilities:

• Oversee and facilitate process improvement across value streams through the application of process improvement, quality tools, and methodologies from project identification, to completion and through sustainability
• Appropriately plan and scope projects, using quantitative and qualitative analysis skills
• Perform quantitative analyses, including staffing modelling and budgetary analysis, demonstrating the ability to extract, validate, and critically think through data analysis for operational, financial, or market implications
• Performs qualitative analyses including key stakeholder interviews, observations, and gathering of relevant regulatory impacts
• Develops applicable process and outcome metrics to measure project success
• Employs independent judgment and industry experience in evaluating options and approaches to analyses, project management, process improvement and/or implementation
• Synthesizes complex information in high-quality deliverables for recommendations to key stakeholders and presentation to senior leadership
• Facilitate project team meetings to drive key decisions and completion of tactical next steps to ensure project execution, maintains project plan to reflect current progress
• Standardize, review, and update budgets for key operations area in partnership with the area VP.
• Escalate operational risks as identified to hospital leadership
• Identify and resolve inefficiencies within operations portfolio
• Anticipate project needs and able to balance competing priorities across multiple workflows Serve as a trusted resource and an agent of diplomacy for portfolio department leadership, bringing issues to resolution and escalates concerns to the project sponsor and key stakeholders
• Relates to all levels of the organization and uses formal and informal networks to accelerate change and maximize impact
• Effectively communicate concepts and methodologies for purposes of understanding and replication for future projects; in this capacity mentors junior staff members
• Supervise Project Coordinators and Project Managers as assigned
• Train junior members of Hospital Operations Project Management Office on tasks necessary for successful project support, including basic analysis, and presentation and communication skills
• Collaborate with hospital leadership, as well as human resources, finance, MCIT, project management and analytics, quality and safety, and patient experience on projects related to operations throughout the health system.
• Design and execute interdisciplinary projects to achieve institutional goals

Minimum Qualifications:
To qualify you must have a Masters degree in healthcare, business administration, or a related field. 5+ years of progressive experience in an operational or strategic planning role Exceptional detail orientation and organization skills. Written and oral communication skills applicable to a wide variety of audiences. Experienced with process improvement methodologies such as Lean and Six Sigma Knowledge of project and change management tools, methods, and best practices Experience with collecting, analyzing, and modeling data with ability to articulate findings. Proficiency in Microsoft Word, Excel, and PowerPoint. Preferred candidates will also be knowledgeable in in Tableau, Visio, Access, and Decision Support reporting programs. Preferred candidates will also have: Strong problem solving and critical thinking skills, Ability to approach new problems and develop a systematic, comprehensive solution. Teams well with others but also able to work independently as needed. Ability to manage change and ambiguity in a fast-paced environment.

Preferred Qualifications:
Clinical or administrative experience in cardiology

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $92,066.00 - $124,800.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here