Program Manager, Learning and Development, Field and PSC Development
Job description
Aspen Dental Management, Inc. (ADMI) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. ADMI provides a comprehensive suite of centralized business support services that power the impact of four consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care and Chapter Aesthetic Studio. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our continued growth, we have an exciting opportunity to join our team as Program Manager, Learning and Development Field and PSC Development.
Job Summary
This Program Manager is an important part of the Field and PSC L&D team and will partner cross-functionally with the HR, L&D, PSC, Scheduling Center, and Operations teams to deliver non-clinical development programs, projects, and processes. This includes planning, communication, execution, and measurement of learning solutions.
The Field and PSC Program Manager approaches work with a data-driven, process-oriented mindset. Responsibilities include enabling the administration of onboarding processes, managing program enrollments and cohorts, and continuous improvement of these processes and programs. The Program Manager will possess excellent cross-group collaboration and communication skills and must have the ability to work effectively with all levels of the organization.
This person is a self-starter and can execute under minimal supervision. They must be a strong communicator and collaborator; able to seek new ways of doing things, open to new ways of thinking, and demonstrate agility in unfamiliar situations. This role will report to the Senior Manager, Field Development.
- Manages L&D programs from end-to-end, including communication and enrollment of participants and program analysis.
- Oversees the logistics and administration of multiple Field and PSC Development learning programs in partnership with L&D Specialists.
- Plans, organizes, and executes tasks and activities with urgency and in accordance with delegated assignments.
- Communicates with learners and cross-functional business partners as needed to support program enrollment, participation and learning materials.
- Serves as first point of contact for all questions from program participants regarding programs and escalates issues as needed to the various program owners.
- Manages learning cohorts across multiple training events, primarily during the onboarding processes.
- Manages course materials and rosters.
- Assists with creating and revising learning deliverables and materials.
- Serves as facilitator/producer or co-facilitator/producer of select learning programs and activities.
- Reviews processes for registration, enrollment and reporting to increase operational efficiencies.
- Produces analysis of program trends and reports on program performance, identifying opportunities for optimization.
- Understands and manages program metrics, including working with Finance department to gather, define and report on business impacts of learning programs.
- Generates weekly, monthly, quarterly, and year-end learning reports to find trends, learn outcomes, and show program results using creative and visually appealing means for presenting findings (e.g., Infographics.)
- Produce/facilitate as needed.
- Demonstrates a commitment to professional and personal growth by initiating dialogue with team members, attends learning events, engages in self-directed learning and focuses on professional development goals.
- Other duties as assigned.
Requirements/Qualifications
- Education Level: Bachelor’s Degree or equivalent work experience.
- 2-3 years in Specialist/Coordinator role with program/project experience, preferably in L&D, Talent Management, or HR.
- Proven work experience in project management, preferably for end-to-end programs.
- Strong organizational skills including attention to detail and multi-tasking skills.
- Ability to manage competing priorities while working independently with limited supervision.
- Experience identifying and assigning tasks to program team members; tracking to ensure completion.
- Strong analytical skills and advanced problem-solving skills.
- Experience with learning measurement and evaluation processes preferred.
- Ability to effectively organize, structure, prepare and/or present data.
- Flexibility and agility to be proactive in a fast paced, changing environment.
- Strong integrity with ability to maintain a high level of confidentiality.
- Strong written and verbal communication skills; ability to communicate with individuals at all levels of the organization.
- Advanced Proficiency in MS Excel, MS Word, PowerPoint, SharePoint.
- Some experience with project management methodologies, software, tools, etc. preferred.
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