Job description

PSB IT Technician

GENERAL DESCRIPTION OF THE POSITION
The City of Galesburg is soliciting applications from candidates interested in a Public Safety Building Information Technology Technician position in the Police Department. Depending on qualifications and experience, the successful candidate will receive an hourly wage between $24.35 and $31.17, in addition to the full range of City benefits that include a generous paid leave policy, pension, and health insurance.

DUTIES OF THE POSITION
This hourly, bargaining-unity, full-time position is responsible for helping to administer all information systems of the Public Safety Building. Assists with managing system security and server and system upgrades. Performs helpdesk and customer support duties in the support and operation of the PSB’s computer systems, including an inventory of user, software, computer, and network hardware. Performs regular hardware and software maintenance of all user computers and manages updates and upgrades at the desktop as needed. Stands up / down PSB servers for the Galesburg Police and Fire, 911, and the Knox County Sheriff’s Department as required for Law Enforcement systems and needs. Provides support for the PSB’s phone system, electronic devices, security systems, and all network applications. Provides technical assistance to the Public Safety Building.

MINIMUM QUALIFICATIONS

Associate degree in computer science, information technology, electronics, or a closely related field or comparable experience.

Two years of increasingly responsible computer system support experience.

Experience with related software including word processing, spreadsheet, E-mail, desktop security, and Internet-based systems.

Knowledge of office practices and procedures.

Experience with network address management concepts, including IP subnetting.

Experience with traditional systems, including voice and fax.

Experience working with major server operating systems, including but not limited to Linux and Windows Server versions.

Ability to determine and resolve computer-related problems.

Ability to learn and adapt to changes in technology.

Ability to work independently, with minimum supervision.

Explain technical concepts in non-technical terms to individuals and groups.

Establish and maintain cooperative working relationships with those contacted during the course of work.

Ability to maintain a clean driving record and State of Illinois Driver’s License.

To be knowledgeable and compliant with the City’s safety procedures and practices.

Working knowledge of communication systems for data, voice, and video.

Ability to work independently and in a team environment to resolve issues and meet deadlines, as well as under minimal supervision and under own initiative.

Ability to communicate effectively with city employees as well as vendors and suppliers, in both oral and written forms.

Ability to write documentation and training materials.

Strong troubleshooting skills and knowledge of hardware and software.

Understands Voice over IP systems.

Has working knowledge of virtualization platforms, including VMware vSphere.

Familiar with enterprise data storage solutions utilizing iSCSI, NFS, and similar technologies.

Proficient at administering common network services, such as DNS, DHCP, NTP, etc.

Familiar with common programming or scripting languages, including C#, Javascript, and Powershell.

Understands industry-standard safety practices and procedures for electrical/electronic equipment and hazardous material exposure.

Understands issues involved in administering and maintaining corporate local area network, (LAN), and infrastructure, including network cabling, testing network connectivity, firewall configurations, tablet, and desktop internet applications, etc.

Understands issues involved in administering and maintaining corporate-wide area network, (WAN) infrastructure, backhaul technologies, WAN and Internet routing protocols, etc.

HOW TO APPLY
A completed application must be submitted through the City’s website at:
https://laserfiche.ci.galesburg.il.us/Forms/o66d4

This position will remain posted until filled. Interested applicants are encouraged to submit their application as soon as possible for full consideration.

Job Type: Full-time

Pay: $24.35 - $31.17 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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