Job description
The Air District's jurisdiction encompasses all of seven counties - Alameda, Contra Costa, Marin, San Francisco, San Mateo, Santa Clara and Napa, and portions of two others - southwestern Solano and southern Sonoma.
The Air District is conducting an open recruitment for the position of Radio/Telephone Operator in the Compliance and Enforcement Division. There is one (1) vacancy. This is a full-time, represented position.
DEFINITTION
Under general supervision, operates the Compliance and Enforcement Division's dispatch center; receives and routes complaint telephone calls and provides information as appropriate; performs related work as assigned.
DISTINGUISHING CHARACTERISTICS
This class is distinguished from other Compliance and Enforcement Division Operations support classes by being responsible for taking , prioritizing and transmitting a heavy volume of messages via computer and telephone equipment in addition to performing other office support duties and responsibilities.
EXAMPLES OF DUTIES (Illustrative Only)
Receives and routes a wide variety of computer messages, test messages, and telephone calls from the public, Air District staff and outside agencies; provides information as appropriate.
Maintains status of field staff and provides information regarding coordination of their work.
Operates a smartphone and computer to relay messages and information following established guidelines; maintain logs of calls, texts transmissions and other data.
Screens complaint calls to determine nature of problem; provides factual information; directs calls or notifies appropriate personnel as necessary.
Operates a variety of standard office equipment, including smartphones and telephones and computers.
Maintains a variety of office files, logs and records.
Uses a computer terminal to enter, verify and retrieve data.
Education and Experience:
A typical way to obtain the knowledge and skills is:
Equivalent to two years of office assistant or general clerical experience. Some experience in public contact and data entry is desirable.
Except as requested in this announcement, do not include any additional documents, such as letters of recommendation, performance evaluations, work samples, etc. They will not be considered or returned.
Supplemental Questionnaire Instructions:
Individuals who apply for this position must respond to each of the supplemental questions. Both paper and online applications must be received by the Human Resources Office no later than the time and date specified in the vacancy announcement. The responses to the supplemental application questions will be used in accordance with the procedures indicated under the Selection Criteria in the vacancy announcement.
Instructions: Please limit your responses to one page per question. Do not combine your responses, or reference your application, resume, or any other requested documentation that you have included with your application packet to answer a question. Please be advised that the information you provide will be evaluated "as is" and incomplete or illegible applications will likely receive lower ratings. Therefore, it is very important to provide a concise, organized, and easy to follow response to each question.
You must provide the following for each question regarding experience: The name of the employer where you gained your experience, your job title, length of time in years/months performing the specific function, and detailed examples that illustrate your duties and responsibilities.
SELECTION CRITERIA:
Selection may be based upon a competitive examination consisting of a written exercise, interview, or combination of the two. Depending on the number of qualified applicants, an application screening and/or panel interview may be used to determine the most qualified applicants.
The District may hire from this recruitment process to fill future vacancies occurring within the next 18 months.
Updates regarding your status in the recruitment will be sent via email, unless you indicate a different preference on your application.
Persons with disabilities who may require reasonable accommodations during the application and/or selection process should notify the Human Resources Office at (415) 749-4980.
The District is an Equal Opportunity Employer.
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