Job description
Responsible for providing interview scheduling and related technology support to drive adoption and ensure a positive candidate experience
ROLE RESPONSIBILITIES
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Schedule interviews, leveraging interview scheduling technology, in support of field force expansion recruitment.
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Develop expertise to serve as interview scheduling technology subject matter expert
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Assist Hiring Managers and recruiters with interview technology questions to ensure a positive interview experience and increased user adoption
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Monitor interview scheduling activity and escalate issues that may impact candidate experience
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Analyze data to provide insights and to identify areas for process improvement.
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Partner with TA optimization team to understand process and technology updates and share common questions and errors to influence process design
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Participate in vendor meetings and support global implementation of new functionality and process solutions through testing and user feedback
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Support achievement of GBS goals in 1) delivering operational excellence, 2) delivering exceptional customer service and 3) driving an exceptional culture for our colleagues
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Expedite flow of work and initiates follow-up when necessary.
Must Have
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Bachelor’s Degree or equivalent
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2+ years of experience
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Verbal and written fluency in English
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Exceptional communication skills with an ability to respond with professionalism in verbal and written communications with all levels of the organization
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Ability to handle and maintain sensitive and confidential information
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Outstanding judgment and decision-making skills, excellent critical thinking abilities
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Strong organization skills, attention to detail and follow through to resolve issues
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Able to work in a fast-paced environment while meeting deadlines and executing responsibilities with minimal errors
Nice To Have
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Graduate Degree
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Experience delivering onboarding and talent acquisition services
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Experience participating in process and user experience design
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Design thinking/ user experience design
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Project management experience
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
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