Job description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

POSITION GOALS
This position reports to the JLL Account Director/System Maintenance Director, oversees system day-to-day operations for the Maintenance and Engineering department, including plant operations, utilities management, life safety and grounds. Participates in the development, recommendation, and administration of policies, procedures, and processes in support of operations within scope. Directs the work of Facility Directors within the account, develops and delivers performance evaluations and provides guidance to team members on the account. May serve as alternate to Account Director in their absence. Represents Maintenance and Engineering on client and JLL committees as needed and/or requested. Ability to mentor and lead Facility Directors as well as others on the account. Ha proven great communication, collaboration, and problem-solving abilities.

DUTIES AND RESPONSIBILITIES
Ensures a safe work environment and compliance with JLL and client standards.
Oversees the operation, staffing, performance, and development of the Facility Directors, including annual reviews and goal setting.
Supports Facility Directors with development and management of operational site budgets (and capital if applicable).
Acts as a driver to accomplish key performance indicators as identified mutually by client and JLL.
Develops and implements best practices and innovations.
Supports and encourages partnership between JLL and Main Line in all aspects of the work.
Partners with JLL Sourcing/Contracting Manager and other services provider(s) to provide consistency and use of best practices throughout client portfolio.
Oversees the development and timely submission of monthly/quarterly/annual reporting appropriate. Ensures that all Federal, State, and local reporting is being completed as required on a monthly, quarterly, or annual basis. Maintain records as required
Ensures Facility Directors maintain timely and compliant records, utilizing standardized formats.
Manages and encourages participation in recognition awards programs.
Understands the customer’s organization, including key stakeholders, to facilitate effective communication and understanding to support the JLL and MLH partnership.
Provides technical oversight as related to suppliers and consulting engineers retained for projects.
Works with key stakeholders to ensure compliance as related to proper closeout and commissioning requirements are being followed including the collections and archiving of all necessary critical documents.
Ensures that key stakeholders are properly maintaining archives of drawings, schematics, equipment operations manuals, warranty documents and other critical information.
Monitors and ensures that facility work order requests, both planned and reactive, are being completed and closed out within required timelines and in accordance with agreed service levels.
Ensures compliance with vendor contract implementation and execution, consistent with the requirements of the MSA.
Participate in client mock surveys, inspections, audits, etc. as they relate to scope of work.
Oversees Facility Director and site staff compliance with CMMS (Corrigo, etc.), and ensures all planned work orders are completed within required timelines.
Ensures safety program goals are properly communicated to suppliers and that all safety training documentation is completed as required.
Support and ensure compliance with HSSE and EOC requirements.
Is available to respond to support operations in emergent situations (floods, fire, leaks, etc).
Ensure ATG Compliance Manager program is being appropriately used by team.
Ensure Facility Directors manage their teams to use technology to maintain high productivity levels.

EMPLOYEE SPECIFICATIONS KEY COMPETENCIES
Qualifications
TJC/CMS survey experience at hospital level. Fully knowledgeable of activities necessary to produce a state of perpetual readiness at all hospitals and spaces in scope.
Prefer Bachelor’s degree or equivalent work experience in Hospital Facilities Management with management/technical emphasis.
Strong organizational and management skills.
Excellent interpersonal and supervisory skills. Excellent interpersonal skills and experience leading/managing a complex team.
Experience in matrix management (JLL/client).
Fundamental skills in critical systems such as emergency/stand-by generators, automatic transfer switches, un-interruptible power supply (UPS) systems, power distribution systems, UPS batteries, BAS, etc.
Strong verbal and written (report) communications skills; superior presentation skills.
Strong judgment, problem-solving and crisis management skills.
Technically proficient in operations of Building Management Systems, Life Safety Systems, CMMS, Microsoft Office, Power Point, and Microsoft Outlook software.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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