Job description
We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.
Job Description:
Office Location:
Mauriceville, Texas
SCOPE/CONTACTS:
The incumbent has very frequent contact with customers, loan officers, loan assistants, and other departments of the Bank. Contacts are face-to-face, by telephone, and by written correspondence. Important in this position are strong interpersonal skills with the ability to communicate with customers and provide outstanding customer service in person or on the phone. Incumbent has frequent face-to-face and telephone contact with customers and with employees and officers of the department and of other departments.
ESSENTIAL FUNCTIONS:
- Determine customer's needs to open appropriate Demand and Savings accounts.
- Performs loan related functions including:
- interviewing applicants,
- data entry,
- making advances and payments on loans,
- transferring money between accounts working to reduce collateral/credit exceptions,
- processing and closing loans,
- scanning documents,
- light correspondence.
- Issues and assists customers with Certificates of Deposit including Individual Retirement Accounts and maintains all associated records.
- Incumbent must complete all necessary loan and new account documents satisfying all bank regulations and guidelines.
- Incumbent must complete sales tracking on all customers served.
- Actively participate in Customer Service First sales and service culture, support the values of the organization and follow established company policies and procedures.
MINIMUM QUALIFICATIONS:
- A self-starting team player with High school diploma or GED
- College degree or thirty-six months customer contact and sales experience required,
- Banking experience is preferred.
- This position requires communication and sales skills, mathematical and general business knowledge
- Courteous, professional demeanor along with ability to handle multi-tasks is essential.
- Working knowledge of PC’s and word processing programs are required.
- The following qualities of performance are the most important to this particular job:
- good customer relations,
- telephone etiquette,
- initiative,
- reliability,
- flexibility,
- quality of work,
- confidentiality,
- professional demeanor.
The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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