Remote Customer Service Representative
Job description
REMOTE CALL CENTER POSITION
Must have Current Call Center Experience
Rate of Pay: $15/hour
Things to know about ACE:
- What is ACE: ACE.DPL is an Electric and Gas company that services the states of Delaware, Maryland, New Jersey
- Training Schedule: Monday-Friday 8am-5pm EST (hours may change based on trainer preference however 8a-5p is normally the time we train)
- Training Duration: 5 weeks of in the classroom training, 1-2 weeks of nesting (total of 7 weeks of Training)
Hours of Operation: ACE: 7am-7pm EST
Roles and Responsibilities for ACE:
- All our agents answer inbound calls regarding
- Billing inquires
- Disconnect/Reconnect
- Payment Arrangements
- Budget Billings
- Make payments
- Process trouble and outage orders
- Move In/Out Service
- Assist with My Account (Online Accts)
Additional requirement for Ace
- Great Attendance
- Computer Navigation skills
- Must be able to type minimally 35-40 WPM
- Great Communication skills
- Camera edict – Cameras are required to be on during training from start to end
- Flexible as shifts vary from 7am-8pm
- Open to working overtime – We are the client's Crisis Center therefore in the event a major storm impacts our Service Territory we will be required to work long hours to include overnight and weekends
- Adhere to a 20-minute daily break 1 hour lunch
- Multitask Skills
- Adequate Internet of 20mbps download 10 upload
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
For Remote Positions:
The minimum internet speed requirements for remote work are as follows:
Broadband internet connection (No DSL, or Dial Up)- Hard wired connection (no wifi, wifi hotspots)
Employees must have dedicated internet connectivity/bandwidth that is sufficient to satisfy their daily responsibilities without interruption. It is recommended that while a TSI employee is working during their shift, other members of the household restrain from activities (e.g. streaming, online gaming, etc.) that may detract from the available internet connectivity/bandwidth. Employees who have significant interruptions according to their manager may be required to work on site.
apartamentosquality.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apartamentosquality.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, apartamentosquality.com is the ideal place to find your next job.