SVP Worldwide, the world’s largest consumer sewing machine company, has an immediate full-time Service/Repair Technician position available. The company and its three iconic brands - SINGER®, HUSQVARNA VIKING®, and PFAFF® - have delighted consumers for over 170 years. These premium brands and products are regarded as the choice for serious sewists and novice crafters.

The global sewing machine industry is experiencing renewed growth, expected to grow at 6.7% annually. With a product portfolio including sewing machines, accessories, notions, garment care products, and software, it is an exciting time to join and grow a career with us!

The global corporate headquarters is located near Nashville, TN (USA) and is supported by regional headquarters/sales offices in Milan (Italy), and Mexico City (Mexico). Combined with 170+ US retail stores in 36 states, manufacturing facilities across Asia and Latin America, multiple R&D centers, a software development center in Europe, and a global supply chain with distribution centers in all regions, we are proud to reach consumers in more than 25 countries on five continents.

SVP Worldwide continues to weave our culture into the fabric of our team members by living out our core values of Integrity, Trust, Teamwork, and Customer Focus. As our industry continues to grow, there are vast opportunities for new team members who share our commitment to delivering the world’s finest sewing products, services, and overall customer experience. Explore current career openings at SVP Worldwide locations around the world, right here and now.

Job Responsibilities include the following. Other duties may be assigned.

• Evaluate machines for repair or replacement.

• Inspect and determine repair requirements of sewing machines. If appropriate, request additional estimates, replace defective parts, process paperwork, and return the product to the customer.
• Test products to ensure customer satisfaction and compliance with specifications.
• Maintain a weekly repair log. Logging all repairs completed.
• Meet Service Level Agreements for repair turnaround time and KPIs for repair volume and efficiency and re-repairs
• Identify and communicate product quality issues as needed.
• Provides concise, accurate, and sufficiently detailed data to properly track history and trends on warranty failures and repairs.
• Provide technical phone/email support to customers for repair concerns as needed.
• May provide technical training to retail or wholesale channels to help increase their skill level for troubleshooting and repair.
• Assist with maintaining an accurate inventory of machines and parts.
• Ensure conformance to customer requirements and internal requirements while maintaining performance to budget.
• Help to train new employees and inform them about the company's customer management policies

• Represent the company on given customer trips, customer visits.

• A team of aces to work with

• An open mind for new ideas and methodologies

You Bring:

• High School Diploma

• Familiarity with computers including Windows, Microsoft and/or Google Suite
• Experience using hand tools
• Precise attention to detail
• The motivation to learn and constantly improve processes and tools
• The people skills needed to work with (various teams and stakeholders, vendors, etc.)
• Ability to work independently and as part of a team
• Strong verbal and written communication skills
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization a plus
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to use measurement devices

• Manage competing priorities

It Would Be Great If You Have:

• Repair experience in a similar field, electronics or electrical education

• Working knowledge of sewing machines, (sewing, selling, or repairing)

• Vocational Training

You will need to be able to complete all physical requirements of the job with or without a reasonable accommodation, including:

• Occasionally move about inside the office to access file cabinets, meeting rooms, copier/printer, etc as well as have the ability to remain in a stationary position 50% of the time

• Communicate effectively with customers through multiple forms of technology, including telephone and computer. Must be able to receive and convey information

• Required to retrieve or reposition products like sewing machines weighing up to 50 pounds

The Employer retains the right to change or assign other duties to this position.

Work Environment/Location/Flex Arrangement:

SVP Worldwide offers a fast-paced and ever-changing environment. This will be based in our company HQ in LaVergne, TN.

Why You Will Love Being a Part of the SVP Worldwide Team:

We take care of our team! We offer a competitive benefits package including multiple health plan options comprised of vision and dental plans, 401K plan, life insurance, disability insurance, pet insurance, parental leave, generous employee discounts, and paid time off benefits including wellbeing days.

At SVP Worldwide, we celebrate diversity, equity, and inclusion and strive to employ a unique workforce that reflects our consumers across the globe. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.

SVP Worldwide is an equal opportunity employer and makes employment decisions based on merit and qualifications. SVP Worldwide prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration.

In The News:

In 2021, SVP Worldwide was acquired by Platinum Equity (www.platinumequity.com), a global investment firm with more than $25 billion of assets under management and a portfolio of approximately 50 operating companies that serve customers around the world. Platinum Equity has committed to supporting SVP Worldwide’s continued growth and to bringing additional financial and operational resources to help accelerate the company’s efforts.

Like what you see? Then come “sew” and grow your career with us!

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